zofiQ Inc.

Based in Canada, zofiQ Inc. specializes in providing AI-driven IT services designed to enhance operational efficiency for Managed Service Providers (MSPs). Founded in 2023, zofiQ Inc. is a Toronto-based company focused on delivering innovative IT solutions.

The company has made one notable deal to date. ZofiQ was established by a team of experts in technology and AI, although specific founder information is not disclosed. The firm operates independently without known subsidiaries or parent companies. zofiQ specializes in AI-driven solutions designed to enhance the operational efficiency of Managed Service Providers (MSPs).

Their core offerings include purpose-built AI agents that integrate seamlessly with leading Professional Services Automation (PSA) tools such as ConnectWise, Autotask, and HALO. These agents autonomously assist with ticket resolution, leveraging contextual intelligence to provide quick and consistent solutions to common technical issues. The AI agents continuously learn from historical data, enabling them to triage and automate ticket management processes while offering proactive business intelligence through real-time analytics. zofiQ's services cater to a diverse client base, including innovative MSPs across various geographical markets, focusing on regions such as North America, Europe, and Asia-Pacific.

The revenue structure for zofiQ operates primarily on a subscription-based model, allowing clients to access their suite of AI solutions for a recurring fee. This business transaction typically involves MSPs subscribing to zofiQ's services to enhance their operational capabilities and reduce administrative workloads. Customers benefit from the automated learning features of the AI agents, which are designed to improve ticket handling efficiency and provide actionable insights without the need for extensive manual setup. Specific pricing plans for zofiQ's products are tailored to the needs of MSPs, with transactional arrangements that reflect the comprehensive nature of their flagship AI solutions, thus ensuring a steady revenue stream from service subscriptions.

In January 2026, ConnectWise, LLC, a portfolio company of Thoma Bravo and 345 Partners, acquired zofiQ Inc. The acquisition will allow ConnectWise, LLC to enhance its business development. Future product launches and developments are planned to further integrate zofiQ's AI capabilities within the ConnectWise ecosystem, enhancing service offerings. Expansion efforts are targeted towards increasing presence in new geographic markets, particularly in Europe and Asia-Pacific, by the end of 2026.