xMatters, Inc.

xMatters, Inc. is a US-based company specializing in advanced communication and alerting solutions that enhance operational efficiency and responsiveness for organizations in various sectors. Founded in 2000 in San Ramon, US, xMatters, Inc. develops innovative alerting and notification solutions for operational communications.

The company was acquired by Everbridge, Inc. in April 2021 for USD 240 mn. The firm has completed a total of 9 deals. xMatters, Inc.

specializes in delivering advanced communication and alerting solutions tailored for organizations that require high levels of operational efficiency and responsiveness. Their core product offerings include an innovative notification platform designed to streamline emergency alerts, operational communications, and IT incident management. This platform integrates seamlessly with various existing systems, allowing organizations to send real-time notifications across multiple channels, including SMS, email, and voice calls. The end use cases primarily revolve around enhancing safety and operational effectiveness within sectors such as healthcare, education, and enterprise environments.

xMatters, Inc. serves a diverse client base that spans geographical markets, including North America and Europe, ensuring that organizations can maintain robust communication strategies in high-stakes situations. xMatters, Inc. generates revenue through a subscription-based model that caters to a range of clients, from small businesses to large enterprises.

Clients typically engage with the company through annual or multi-year contracts, which provide access to the full suite of their alerting services. The transaction structure emphasizes direct relationships with organizations, allowing for tailored solutions that address specific needs within the client's operational framework. Pricing plans are designed to accommodate varying scales of usage, ensuring flexibility for clients of different sizes and sectors. Signature offerings within their portfolio enhance the value proposition, reinforcing xMatters, Inc.

's commitment to delivering dependable communication solutions essential for effective crisis management and operational continuity. Following its acquisition by Everbridge, Inc. , xMatters, Inc. is focused on expanding its product offerings and market reach.

The company plans to enhance its alerting solutions with new features aimed at improving user experience, with potential releases expected over the next year. Additionally, xMatters, Inc. aims to penetrate new geographic markets, targeting expansion in regions of Asia and South America by 2023. The recent funding from the acquisition deal will be allocated to support these product developments and market expansions.