Wise.io, Inc.

Wise. io, Inc. develops predictive applications powered by machine learning technology, enhancing customer engagement through automated customer support solutions designed for operational efficiency and improved user experience. Founded in 2012 and headquartered in Berkeley, US, Wise.

io delivers advanced predictive applications that automate customer engagements. The company was acquired by GE Digital in November 2016 for an undisclosed amount. The founder's history is not publicly available, and there are no mentions of prior companies. Wise.

io specializes in delivering advanced predictive applications that enhance customer engagement through machine learning technology. Its core product, Wise Auto Response, automates customer support interactions, enabling teams to efficiently manage inquiries with automated replies, thereby improving operational productivity and customer experience. The company primarily serves B2B clients across various sectors, including telecommunications, with customers like Republic Wireless leveraging Wise. io's solutions to optimize support operations.

Wise. io operates on a subscription-based revenue model, with clients entering annual agreements for access to its tools, such as the flagship Auto Response service. The pricing structure involves direct partnerships, often utilizing tiered pricing to cater to different service levels. Specific pricing details are not disclosed, but the offerings are designed for flexibility to accommodate various organizational needs.

As of November 2016, following the acquisition by GE Digital, Wise. io plans to leverage new resources for further product development and market expansion. Specific details on upcoming products or geographic regions for expansion have not been provided at this time.