VoiceBase, Inc.

VoiceBase, Inc. provides AI-driven voice analytics solutions that transcribe and analyze customer interactions, enhancing customer experience through advanced data insights and compliance features. VoiceBase, Inc. specializes in voice analytics technology that aids businesses in optimizing customer interactions.

Founded in 2010 in Berkeley, US, the company was acquired by LivePerson, Inc. in October 2021. The co-founders include Jay Blazensky and Walter B. , with Walter Bachtiger serving as CEO.

VoiceBase has raised a total of USD 8. 50 mn across several funding rounds, with the latest funding round completed in 2021. VoiceBase offers AI-powered voice analytics solutions that include speech-to-text transcription, speech analytics, and predictive analytics. These services are designed to improve customer experience by quantifying sentiment and ensuring compliance with regulations.

Their advanced features cater to various industries such as insurance, telecommunications, healthcare, and financial services, with clients including Delta Dental of Washington and Avantive. VoiceBase's revenue model is primarily subscription-based, allowing clients to select from different service tiers that include additional features like automated agent quality assurance. Their flagship product, the VoiceBase Online Developer API, provides seamless integration tailored to client needs, emphasizing long-term B2B relationships that foster continuous improvement and comprehensive data insights. With the acquisition by LivePerson, Inc.

, VoiceBase aims to leverage its resources for future growth, focusing on developing new products that enhance voice analytics capabilities. While specific release dates for upcoming products have not been disclosed, the company plans to expand its presence in North America and Europe by 2023. The recent funding will support these initiatives, facilitating advancements in technology and broader market engagement.