TWLM

Based in Saudi Arabia, TWLM operates as a provider of technology solutions for restaurants, focusing on order management and customer engagement through innovative platforms and tools. TWLM, founded in 2023 in Riyadh, Saudi Arabia, specializes in offering technology solutions tailored for the restaurant industry. The company was co-founded by Abdullah Aldakheel and Ahmed Aldakheel, with Ahmed serving as the CEO. TWLM raised SAR 1 million in funding led by B Group on August 8, 2024, marking its only deal to date.

Twlm specializes in providing innovative solutions for common challenges faced by restaurants through its core product offerings. The company has developed a comprehensive platform that includes secure order management systems, advanced loyalty programs, and professional analysis tools designed to enhance profitability. Customers can utilize devices for managing orders at a nominal cost, which can be directly deducted from sales. Additionally, Twlm integrates seamlessly with existing point-of-sale systems such as Foodics and Deliverect, thus streamlining operations for its client base.

The primary users of Twlm's services include restaurant owners and operators who seek to improve their operational efficiency and customer engagement. Currently, Twlm's services are marketed and available in various geographic regions, expanding beyond local markets to serve a wide array of restaurants seeking to leverage technology to increase their sales and customer retention. The revenue model for Twlm is structured around a combination of subscription services and transactional fees linked to its suite of products. The company offers a golden package for restaurants that includes a 100% waiver on registration fees, a nominal cost for order management devices, and the potential for promotional visibility on the Twlm platform.

This pricing strategy incentivizes restaurants to adopt the system by minimizing upfront costs while enhancing their market presence. Ongoing support is provided around-the-clock, reinforcing customer satisfaction and retention. As part of its revenue generation, Twlm also benefits from lower transaction fees on orders processed through its platform, establishing a consistent revenue stream derived from the successful integration of its services into the daily operations of its clients. In August 2024, TWLM raised SAR 1 million in funding led by B Group to support the expansion of its network and footprint.

The company plans to design and launch new products aimed at further enhancing its service offerings to restaurants. Additionally, TWLM aims to expand into new geographic markets, with specific targets set for the next fiscal year to broaden its client base and market reach.