Tiledesk S.r.l.

Based in Italy, Tiledesk S. r. l. , operates as a provider of AI agents, customer support automation, and workflow management tools.

Based in Soleto, Italy and founded in 2021, Tiledesk S. r. l. offers solutions for automating customer support and operational workflows.

The company has completed two funding rounds, with the most recent occurring in September 2026, when it raised EUR 1. 1 mn in Seed funding from investors including Opentech Software Engineering srl, Vertis, and Zest Group. The funding will be used to enhance its platform and simplify business automation for non-technical users. Tiledesk offers a comprehensive AI operating system designed to automate multi-channel customer support, information retrieval, and operational workflows.

Its core product is a code-free, open-source platform facilitating the development and deployment of AI agents tailored for various applications, including customer service, semantic search, and shopping assistance. Tiledesk's solutions enable businesses to create seamless customer journeys across multiple channels such as web, WhatsApp, voice, and SMS, ensuring consistent, real-time support. The platform is designed to meet the needs of diverse sectors, including e-commerce, education, finance, and healthcare, targeting both small and large enterprises. With customers ranging from e-commerce businesses to educational institutions, Tiledesk operates in multiple geographical markets, including Europe, North America, and Latin America.

Revenue generation for Tiledesk predominantly occurs through subscription models and partnerships with clients who leverage its platform for AI automation and customer engagement solutions. The firm typically offers a 14-day free trial, allowing potential users to experience the platform before committing to a subscription plan. Client transactions often involve a tiered pricing structure based on the services utilized, such as the deployment of AI agents for customer support or email management. These subscription plans are tailored to accommodate various business sizes and needs, ensuring that clients can efficiently manage their operations.

Specific examples of integrated services within the Tiledesk suite include the deployment of AI agents for customer inquiries and automated email handling, designed to optimize operational efficiency and enhance user satisfaction. In September 2026, Tiledesk S. r. l.

raised EUR 1. 1 million in venture funding from new investors Zest Group, Vertis, and Opentech Software Engineering srl. The company will use the funding to further develop its platform and make business automation easier for non-technical users.