TheLoopsai Inc
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TheLoopsai Inc - overview
Established
2020
Location
San Jose, CA, US
Primary Industry
Software
About
Based in California, US, and founded in 2020, TheLoopsai Inc, doing business as TheLoops, develops optimization and collaboration software for processing and closing tickets. The company was founded by Somya Kapoor (CEO), and Ravi Bulusu (CTO), and in June 2021, TheLoopsai Inc raised USD 8. 75 million in seed funding led by new investor Del Technologies Capital, with participation from another new investor Westwave Capital, and returning investor, Tidal Ventures. The company develops an intelligent support operations platform, which provides contextualized data, and insights to customer representatives, enabling them to resolve complex product issues faster, thus reducing escalations and average handling time.
The firm’s platform identifies the customer issues by correlating data from various sources including system logs, alerts, CRM, etc. , and transforms them into a single contextualized support ticket, backed with recommendations for resolutions and workflows. The company’s software can be easily integrated with tools such as Zendesk, Jira, Intercom, and Salesforce. It also enables the managers of support teams to be effective in monitoring the state of their service operations.
TheLoopsai Inc. intends to deploy its funds to scale its research and development and go-to-market operations to accelerate the adoption of its Intelligent support operations platform.
Current Investors
Tidal Ventures, Dell Technologies Capital, WestWave Capital
Primary Industry
Software
Sub Industries
Systems Management Software, Application Integration Software
Website
www.theloops.ai
Company Stage
Angel & Seed
Total Amount Raised
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