The Results Companies, LLC

Based in the US, ResultsCX specializes in providing advanced digital customer experience solutions through a combination of technology and human support, aiming to improve customer interactions across various industries. ResultsCX, founded in 1990, is headquartered in Norristown, US, and provides comprehensive customer experience solutions. In October 2021, ChrysCapital acquired ResultsCX from One Equity Partners for approximately USD 400 mn, marking a significant shift in ownership. The current leadership includes CEOs Denis Evsutin and Rovan Deon.

ResultsCX specializes in delivering comprehensive Digital Customer Experience (CX) solutions, blending advanced technology with human-centric support to optimize customer interactions. Their core offerings include omnichannel customer service, AI-driven operations, and social experience management, designed to enhance customer engagement across sectors such as healthcare, telecom, retail, and financial services. By leveraging data analytics and customer journey mapping, ResultsCX serves over 165 global brands, providing tailored solutions that align with strategic objectives and drive measurable business outcomes. The company operates in diverse markets, including the United States, the United Kingdom, Canada, and various countries in EMEA and Latin America.

ResultsCX generates revenue primarily through B2B partnerships, offering subscription-based services that include customer care and technical support solutions. Their transaction structure is designed to integrate seamlessly into client operations, often encompassing comprehensive contracts that address customer acquisition, retention, and analytics. Pricing plans typically involve tiered subscriptions based on the volume of interactions and specific services utilized, with key offerings including flagship digital CX solutions and proprietary analytics tools that drive efficiency and enhance customer loyalty. Following the acquisition in October 2021, ResultsCX plans to utilize the funding to support its transformational growth and expand its global presence.

The company aims to introduce new products within its digital customer experience suite and target expansion in markets across EMEA and Latin America to enhance its service offerings. The acquisition will enable ResultsCX to leverage its capabilities and resources to meet the evolving needs of its diverse client base.