Teleperformance
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Teleperformance - overview
Established
1978
Location
Paris, -, France
Primary Industry
Business Support Services
About
Teleperformance is a global leader in customer experience management, providing outsourcing solutions that integrate advanced technology with human expertise to enhance customer interactions across various sectors. Founded in 1978 in Paris, France, Teleperformance specializes in delivering customer experience management services. The company has evolved its business strategies over the years to adapt to changing market demands, focusing on providing tailored solutions across different industries. Teleperformance has a significant international presence, operating in numerous countries, with its headquarters located in Paris.
The organization was founded by a team of multiple individuals, including Alyssa Babayan and Paulo Sena, among others. Currently, the CEO is Aditya Arora, who oversees the company's operations and strategic direction. Teleperformance specializes in providing advanced digital business services focused on customer experience (CX) and artificial intelligence (AI) solutions. Their core offerings include digital CX management, AI-driven analytics, and specialized services aimed at operational efficiency and customer engagement.
The company serves diverse sectors, such as government, healthcare, financial services, retail, and telecommunications, catering to over 1,500 clients globally with a robust emphasis on personalized customer experiences. Teleperformance's extensive operational footprint spans North America, Europe, Asia, and Latin America, allowing it to address complex business challenges effectively. In the most recent fiscal year of 2023, Teleperformance generated a revenue of USD 235. 27 mn, with an EBITDA of USD 30.
11 mn. The company operates on a B2B model, offering integrated solutions that combine AI capabilities with human-led services through subscription-based agreements and project-based contracts. Their revenue model supports long-term partnerships and ongoing innovation to enhance client operations. Teleperformance aims to strengthen its market position by launching new products focused on enhancing customer experience through AI technologies.
The company is looking to expand its services into emerging markets in Asia and Africa by 2025, leveraging its existing competencies to cater to these growing regions. Recent funding will be allocated to support the development of these new products and facilitate market entry strategies, aiming to enhance the overall client engagement framework.
Primary Industry
Business Support Services
Sub Industries
Business Support Services
Website
www.teleperformance.com
Total Amount Raised
Subscriber access only
Teleperformance - financials
| Fiscal Year Ended | Dec 31, 2011 | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 44,461,497 | 46,919,577 | 51,409,000 | 57,397,000 | 67,520,000 | 70,671,000 | 106,964,000 | 108,050,000 | 129,127,000 | 5,732,000,000 | 7,115,000,000 | - | - | - |
| % Revenue Growth (YoY) | - | 5.5% | 9.6% | 11.6% | 17.6% | 4.7% | 51.4% | 1.0% | 19.5% | 4339.0% | 24.1% | - | - | - |
| EBITDA (USD) | 10,035,140 | 5,777,319 | 20,683,000 | 18,599,000 | 37,780,000 | 23,545,000 | 51,435,000 | 20,693,000 | 34,680,000 | 1,052,000,000 | 1,387,000,000 | - | - | - |
| Operating Income (USD) | 8,246,303 | 4,441,789 | 19,392,000 | 17,687,000 | 37,407,000 | 22,989,000 | 50,683,000 | 20,129,000 | 33,781,000 | 555,000,000 | 869,000,000 | - | - | - |
| Operating Margin | 18.5% | 9.5% | 37.7% | 30.8% | 55.4% | 32.5% | 47.4% | 18.6% | 26.2% | 9.7% | 12.2% | - | - | - |
| % EBITDA Margin | 22.6% | 12.3% | 40.2% | 32.4% | 56.0% | 33.3% | 48.1% | 19.2% | 26.9% | 18.4% | 19.5% | - | - | - |
| NET Income (USD) | (50,245,530) | 34,174,466 | 34,942,000 | 49,493,000 | 120,002,000 | 41,706,000 | 71,341,000 | 190,345,000 | 95,173,000 | 324,000,000 | 557,000,000 | - | - | - |
| % Net Margin | (113.0%) | 72.8% | 68.0% | 86.2% | 177.7% | 59.0% | 66.7% | 176.2% | 73.7% | 5.7% | 7.8% | - | - | - |
Teleperformance - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on, Corporate Carve Out | Completed | West Utilities Business Unit of Intrado Corporation | - | ||||||||
| Trade Sale | Completed | Senture, LLC | - | ||||||||
| Trade Sale | Completed | Intrado Corporation | - | ||||||||
| Trade Sale | Completed | Intelenet Global Services Private Ltd. | - | ||||||||
| Trade Sale | Completed | LanguageLine Solutions | - |
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