Supportbench Services Inc.

Based in British Columbia, Canada, and founded in 2015, Supportbench Services Inc. operates as a service provider that supports businesses with a customer support platform. In May 2022, the firm raised CAD 1. 5 million in seed funding led by investor StandUp Ventures, with participation from other investors Liquid 2 Ventures, and N49P Inc.

The firm as of May 2022, is led by its CEO, Nooshin Alibhai, and CTO, Eric Klimuk. The company offers a comprehensive suite of tools designed to connect, manage, and communicate with customers across diverse channels of B2B organizations. Supportbench provides a suite of products including customer management, ticket management, workflow automation, native integrations, knowledge base, and analytics insights, for solutions like email management, escalation management, SLA management, support level management, and knowledge-centric support. The platform's Hierarchy structure caters to enterprises of all sizes including startups and small and medium businesses, offering flexibility and control to organize interactions seamlessly.

The company generates its revenue by offering its SaaS solution under different packages such as a regular trial package free of cost, a regular business package at USD 32 per agent per month billed annually, an AI starter package at USD 20 per agent per month billed annually, etc. The company plans to utilize its May 2022 funding to expand its business and gain more customers.