SquadRun Inc.
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SquadRun Inc. - overview
Established
2014
Location
Noida, Uttar Pradesh, India
Primary Industry
Software
About
SquadRun Inc. provides innovative AI and human support solutions to improve customer experience across various sectors, focusing on enhancing engagement and operational efficiency through tailored services. Founded in 2014 in Noida, India, SquadRun Inc. specializes in combining AI technology with human expertise to enhance customer engagement.
The company raised USD 17. 5 mn in Series B funding on July 1, 2022, led by Bertelsmann India Investments, with participation from Blume Ventures and Chiratae Ventures. The company, founded by Apurv Agrawal, Himanshi Balecha, Kanika Jain, Rishabh Ladha, and Vikas Gulati, has successfully completed five deals to date. SquadStack specializes in delivering a comprehensive AI + Human support suite designed to enhance customer experience (CX).
Their offerings include an autonomous AI agent for complex call management and a fully-managed outsourcing service for pre-sales, inside-sales, and customer support. This suite supports various sectors such as personal loans, credit cards, and insurance, providing solutions like lead qualification and account management. Serving major brands in India’s lending, e-commerce, and healthcare sectors, SquadStack also extends its reach internationally through omnichannel outreach and lead management solutions. In the most recent year of 2023, SquadStack reported a revenue of USD 6,578,120, with an EBITDA of USD -362,283.
The company primarily generates revenue through a B2B model, offering subscription-based services that enhance customer engagement and sales processes for their clients. Following the Series B funding in July 2022, SquadRun Inc. plans to utilize the USD 17. 5 mn raised to expand its team and increase its sales expertise.
The company aims to enter new verticals and broaden its market reach. Upcoming initiatives include the development of new products designed to enhance their service offerings, although specific release dates have not been disclosed. The strategic focus on recruiting new talent and expanding operations is anticipated to support their growth into additional geographic markets.
Current Investors
Contrarian Capital Management, Blume Ventures, 91SpringBoard
Primary Industry
Software
Sub Industries
Analytics & Performance Software, Content Management Software
Website
www.squadstack.com
Verticals
Artificial Intelligence, Artificial Intelligence, Cloud Computing, Cloud Computing
Company Stage
Series B
Total Amount Raised
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