SPH Analytics

Based in the US, SPH Analytics specializes in healthcare experience technologies, focusing on improving patient and employee interactions to elevate overall healthcare quality. SPH Analytics, founded in 1982 and headquartered in Alpharetta, US, provides advanced analytics and experience management solutions for the healthcare sector. In May 2021, Press Ganey Associates LLC, a portfolio company of Abu Dhabi Investment Authority, Ares Management, British Columbia Investment Management Corporation, GIC, Leonard Green & Partners, and Press Ganey Associates LLC, agreed to acquire SPH Analytics from Symphony Technology Group. SPH Analytics offers a range of advanced healthcare experience technologies aimed at enhancing patient and employee experiences.

Their primary offerings include data analytics platforms utilizing machine learning and artificial intelligence to gather continuous feedback from patients and healthcare personnel. These solutions address vital issues related to patient safety, employee engagement, and healthcare quality, serving a client base that spans healthcare providers, health plans, and life sciences organizations primarily in North America and Europe. SPH Analytics operates on a subscription-based revenue model, where clients pay for access to its analytics and experience management solutions. This business model enables healthcare organizations to continuously enhance service delivery through actionable insights derived from large datasets.

The company focuses on B2B transactions, entering multi-year service agreements with clients that assure ongoing support and technology updates, thereby promoting long-term relationships and sustainable revenue growth.