SpeechStorm

SpeechStorm is a technology company specializing in voice-driven customer engagement solutions, enhancing customer interactions through innovative automated systems and optimizing service delivery across various communication channels. Founded in 2009 and headquartered in Belfast, UK, SpeechStorm provides interactive voice response solutions designed to improve customer service experiences. The company was acquired by Genesys in December 2015, although details of the acquisition were not disclosed. Throughout its history, SpeechStorm has focused on enhancing customer interactions via automation and has undertaken strategic pivots to adapt to market demands.

The latest funding round was a GBP 0. 140 mn investment from Crescent Capital, contributing to a total amount raised of GBP 0. 140 mn, with a current company valuation of GBP 1. 575 mn.

SpeechStorm offers a suite of voice-driven customer engagement solutions that include interactive voice response (IVR) systems, enabling businesses to provide self-service options across multiple channels. These solutions support a diverse clientele in sectors such as banking, healthcare, retail, and government, allowing organizations to optimize their customer service operations with advanced automation tools. In the most recent fiscal year, SpeechStorm reported a revenue of GBP 4,381,155. 20 with an EBITDA of GBP 269,672.

10, underscoring its operational efficiency and customer demand for its services. SpeechStorm is focused on expanding its product line with upcoming innovations and enhancements to its voice automation technologies. The company aims to penetrate new markets, specifically targeting additional sectors in North America and Europe by the end of 2024. The recent funding of GBP 0.

140 mn will be utilized to support these initiatives and enhance product development efforts, following its acquisition by Genesys in December 2015.