Snaps Media, Inc.

Snaps Media, Inc. , founded in 2011 and based in New York, specializes in AI-driven solutions that enhance customer experiences across various digital communication channels. Snaps Media, Inc. operates in the AI and customer engagement industry, focusing on improving interactions between enterprises and their customers.

The company was founded in New York, US, in 2011 by Stephen Fong. In April 2021, Snaps Media, Inc. was acquired by Quiq Inc. for an undisclosed amount, allowing for a broader software platform to support conversational commerce.

The company has raised a total of USD 6. 000 mn, with its most recent funding round being a Series A led by Signal Peak Ventures. Snaps Media offers enterprise-level AI solutions aimed at enhancing customer experience (CX) through various digital channels. Their primary product includes an AI Studio that allows businesses to create, deploy, and optimize AI agents for real-time customer interactions.

The solutions are designed to improve efficiency in contact centers by handling routine inquiries through AI assistance, which allows human agents to focus on more complex tasks. Snaps Media's offerings are utilized across multiple communication platforms, serving clients in sectors such as retail, e-commerce, travel, and hospitality. The revenue model for Snaps Media primarily revolves around subscription services that give clients access to its suite of AI tools aimed at improving customer interactions. Clients can choose from various subscription plans with tiered pricing based on the level of service, interaction volume, and features like analytics.

The company’s services are structured to support businesses in maintaining seamless communication with customers while maximizing operational efficiency. Following the acquisition in April 2021, Snaps Media aims to leverage its combined capabilities with Quiq Inc. to enhance its product offerings in conversational commerce and digital communication. The company plans to expand into new markets, specifically targeting regions in North America, Europe, and parts of Asia.

Recent funding from the Series A round will be utilized to develop new products designed for enhancing customer engagement through social media and messaging channels.