SnapEngage LLC
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SnapEngage LLC - overview
Established
2008
Location
Boulder, CO, US
Primary Industry
Software
About
Based in Colorado, US, and founded in 2008, SnapEngage LLC operates as a software-as-a-service (SaaS) company offering live enterprise-chat services for sales and support teams. In May 2021, the firm was acquired by TeamSupport LLC, a portfolio company of Level Equity. The firm as of January 2023, has more than 21,000 users in 87 countries and has offices in Boulder, Colorado and Berlin, Germany. The company through its software offers Live chat and bots services to the clients to improve their sales by capturing, qualifying and converting mover leads, transform customer engagement experience, increase CSAT and NPS (Customer Satisfaction Score and Net Promoter Score) and lower their cost per interaction.
SnapEngage’s platform is automated platform offering omnichannel services such as SMS-to-Chat, Tweet-to-Chat, etc. along with custom design, reporting and analytics, and can be integrated with clients existing workflows such as Microsoft dynamics cloud, HubSpot, Zendesk, etc. The company also offers HIPAA-compliant chat service with patients.
Current Investors
TeamSupport LLC
Primary Industry
Software
Sub Industries
Public Relations & Communications, Internet, Sales & Marketing Software, Application Integration Software
Website
www.snapengage.com
Verticals
Artificial Intelligence, Cloud Computing
Company Stage
Add-on
Total Amount Raised
Subscriber access only
SnapEngage LLC - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on | Completed | SnapEngage LLC | - |
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SnapEngage LLC - employee data
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