Siena AI

Based in Delaware, US, and co-founded by Lisa Popovici (CMO) and Andrei Negrau (CEO) in 2023, Siena Labs, Inc. doing business as Siena AI, operates as a software development company offering an autonomous customer service platform. Some of the firm’s clients include VERB, Simple Modern, kit. sch, Coterie, K18, Japan Crate, etc.

In November 2023, the firm raised USD 4. 7 million in seed funding led by investors OpenSky Ventures, Pari Passu Venture Partners, Sierra Ventures, Spacestation Investments, SuperAngel. vc, The Council, and Village Global. The company offers human empathy and an artificial intelligence-based platform for autonomous customer experience (CX).

Siena handles over 80% of daily customer service interactions, boasting a 98% faster response time, 90% faster resolution time, and achieving customer happiness. Designed for commerce including BPO agencies, eCommerce agencies, and technology vendors, the platform supports FAQ and product knowledge, omnichannel management, smart routing decisions, etc delivering immediate answers with expertise through a real-time knowledge base. The company plans to utilize the November 2023 funding to support hiring, enhance go-to-market capabilities, and advance technology development.