SICOM Systems, Inc.

SICOM Systems, Inc. provides innovative technology solutions tailored specifically for the restaurant industry, focusing on enhancing operational efficiency and customer service through advanced point-of-sale systems and management tools. Founded in 1987, SICOM Systems, Inc. operates in Lansdale, US, specializing in technology solutions for the restaurant sector.

The company was acquired by Global Payments Inc. in September 2018 for USD 415 mn. SICOM has executed 2 deals, showcasing its evolution in the competitive landscape. SICOM Systems specializes in providing comprehensive technology solutions tailored for the restaurant industry.

Their core product offerings include advanced point-of-sale (POS) systems, back-office management tools, and cloud-based analytics solutions. These systems are designed to streamline restaurant operations, enhance customer service, and improve overall efficiency. SICOM's technology facilitates inventory management, employee scheduling, and sales tracking, allowing restaurant operators to make data-driven decisions that optimize performance. The company targets a diverse client base, including quick-service restaurants (QSRs), casual dining establishments, and various food service providers across North America and Europe.

SICOM's solutions are instrumental in addressing challenges such as order accuracy, speed of service, and operational transparency, ultimately aiming to elevate the dining experience for end users. SICOM Systems generates revenue through a structured model that encompasses B2B transactions, primarily focused on software licensing, equipment sales, and ongoing service support. Clients typically engage with SICOM through subscription-based agreements that include access to their proprietary POS systems and associated software features. Additionally, partnerships with hardware providers facilitate the sale of integrated systems that combine software with physical point-of-sale terminals.

The company’s flagship products, designed for scalability and adaptability, play a significant role in the revenue stream by catering to the specific needs of different restaurant formats. While specific pricing plans for individual services are not disclosed, the company’s revenue structure indicates a reliance on long-term client relationships and recurring revenue from service agreements. SICOM Systems, Inc. plans to utilize its recent acquisition by Global Payments Inc.

to innovate and expand its product offerings, particularly in developing new software features and integrations aimed at improving customer engagement and operational efficiency. The company is targeting expansion into new markets across North America and Europe, leveraging Global Payments' extensive network to enhance its reach. The funding from the acquisition is expected to support these initiatives, allowing for the development of new products that may be released in the upcoming quarters.