Scorebuddy
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Scorebuddy - overview
Established
2001
Location
Dublin, -, Ireland
Primary Industry
Software
About
Established in 2001 and based in Dublin, Ireland, Sentient Solutions Limited, trading under the name Scorebuddy, operates as a software company that offers its clients quality assurance automation solutions specifically for contact centers. In November 2024, Scorebuddy raised EUR 5 million in venture funding led by investor Foresight Group Holdings. The firm as of November 2024, has clients in more than 50,000 agents who use its product in 15 countries and some of its clients include Allianze, boohoo, ID. me, TikTok, etc..
Additionally its has offices in Ireland, the US, and the UK, and is led by its CEO, Derek Corcoran. Scorebuddy specializes in quality assurance (QA) solutions for contact centers, focusing on AI-powered products that enhance operational efficiency and agent engagement. Their flagship offering, Scorebuddy QA, automates routine QA tasks and provides GenAI insights to human evaluators, improving conversation audit coverage while allowing for the analysis of a higher volume of interactions across various communication channels. Scorebuddy's solutions cater to industries such as BPO, healthcare, financial services, technology, and retail, serving global markets including North America, Europe, and Australia.
The company plans to utilize the November 2024 funding to support the development of its artificial intelligence product.
Current Investors
Foresight Group
Primary Industry
Software
Sub Industries
Application Integration Software, Analytics & Performance Software
Website
www.scorebuddyqa.com
Verticals
Artificial Intelligence, Cloud Computing
Company Stage
Early Stage
Total Amount Raised
Subscriber access only
Scorebuddy - financials
| Fiscal Year Ended | May 31, 2020 | May 31, 2021 | May 31, 2022 | May 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|
| Revenue (USD) | - | - | - | - | - |
| % Revenue Growth (YoY) | - | - | - | - | - |
| EBITDA (USD) | - | - | - | - | - |
| Operating Income (USD) | - | - | - | - | - |
| Operating Margin | - | - | - | - | - |
| % EBITDA Margin | - | - | - | - | - |
| NET Income (USD) | 265,852 | 312,866 | - | - | - |
| % Net Margin | - | - | - | - | - |
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