Rightpoint Consulting, LLC

Rightpoint Consulting, LLC is a consulting agency that leverages AI-driven insights to create digital solutions, enhancing customer and employee experiences across various sectors. Founded in 1994 and headquartered in Chicago, US, Rightpoint Consulting, LLC specializes in digital transformation consulting. The firm was acquired by Genpact Limited in October 2019 from Stella Point Capital for undisclosed terms. The company has engaged in four deals to date, with the most recent funding round being a Growth round of USD 55.

00 mn in 2019, which was the total amount raised. Rightpoint is an insight-driven, AI-powered consulting agency specializing in creating digital solutions that enhance both customer and employee experiences. Their core offerings encompass five main areas: Customer Experience, Employee Experience, Analytics & Insights, AI Innovation, and Strategy & Transformation. These services are designed to facilitate enterprise transformation, allowing businesses to optimize their operations and engagement strategies effectively.

Rightpoint collaborates with a diverse array of clients across numerous industries, including automotive, entertainment, healthcare, and retail, serving organizations such as Cadillac, Chevrolet, SeaWorld, and Walgreens. Their solutions are utilized in various geographical markets, with notable deployments in North America and expanding reach into global markets, addressing the evolving needs of customers and employees alike. Rightpoint generates revenue primarily through B2B transactions, focusing on enterprise-level clients. The company engages in long-term partnerships that often involve subscription models for continuous service and support.

They provide tailored consulting services and digital solutions, with specific engagements that may include custom projects, ongoing analytics and insights, and technology integration. Noteworthy offerings, such as their AI-powered analytics and customer experience optimization tools, serve as integral components of their revenue structure. The pricing plans are structured around the scale and complexity of the services provided, reflecting the bespoke nature of their engagements and the high value placed on their innovative solutions. Looking forward, Rightpoint plans to enhance its offerings with new AI-driven products aimed at optimizing customer engagement, expected to launch in the coming year.

The firm targets expansion into European markets by 2024, leveraging recent funding to support these initiatives. The USD 55. 00 mn raised in the latest Growth round will be allocated towards infrastructure enhancements and talent acquisition to facilitate this geographic growth.