Rightanswers Inc
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Rightanswers Inc - overview
Established
2001
Location
Edison, NJ-New Jersey, US
Primary Industry
Software
About
RightAnswers, Inc. is a provider of AI-driven knowledge management solutions focused on enhancing information access and customer support efficiency through advanced technology. RightAnswers, Inc. specializes in knowledge management solutions leveraging artificial intelligence to optimize information delivery.
Founded in 2001 in Edison, New Jersey, the company was acquired by Upland Software, Inc. in April 2017 for USD 17. 2 mn. The firm has completed two investment deals, with its most recent transaction taking place on 24 April 2017.
The company operates primarily from its headquarters in Edison, US, servicing clients like Nestlé UK and Paychex in North America and Europe. The founding details of the individuals involved are not publicly available. RightAnswers offers advanced tools for AI-driven knowledge management, including its flagship platform that supports efficient information access across various customer service environments. The service helps contact centers and help desks reduce costs and enhance user self-service through features like federated search, which integrates multiple knowledge sources for seamless user experience.
RightAnswers generates revenue through a subscription-based model, allowing organizations to access its knowledge management platform through annual licenses. Pricing varies based on user count and feature selection, accommodating diverse organizational needs. Key offerings such as RightAnswers X, an AI-enabled browser extension, are integral to user engagement and system integration. This subscription and enterprise partnership model fosters a stable revenue stream, facilitating ongoing product development.
RightAnswers plans to enhance its product offerings and expand its market presence. The company is focusing on developing new products designed to improve AI knowledge solutions, with timelines and specific launch details yet to be disclosed. Additionally, it aims to penetrate new geographic markets beyond its existing North American and European bases. The recent acquisition by Upland Software, valued at USD 17.
2 mn, will support these growth initiatives, providing the necessary resources for development and market expansion.
Primary Industry
Software
Sub Industries
Search Engines, Email, Systems Management Software, Analytics & Performance Software
Website
www.rightanswers.com
Verticals
Cloud Computing, Mobile Apps
Company Stage
Acquired
Total Amount Raised
Subscriber access only
Rightanswers Inc - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Trade Sale | Completed | Rightanswers Inc | - | ||||||||
| Series B | Completed | Rightanswers Inc | - |
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