ResRequest

Based in South Africa, ResRequest provides software solutions aimed at enhancing operational efficiency for boutique safari lodges and hotels. Its offerings include comprehensive property management and reservation systems, tailored for unique hospitality needs. Founded in 2001 and headquartered in KwaZulu-Natal, South Africa, ResRequest specializes in business management solutions for the hospitality sector. In July 2025, Adapt-IT, a portfolio company of Ekco Group, ACT Venture Capital, Corten Capital, Pageant Holdings Limited, Sencheer Holdings, and Ulster Bank, acquired ResRequest.

ResRequest™ is a comprehensive business management tool designed specifically for boutique safari lodges and hotels. Its core offerings include a Central Reservations and Property Management System, which integrates Customer Relationship Management (CRM) and Financial Management functionalities, along with robust reporting capabilities. The primary aim of ResRequest is to provide establishments, particularly in remote areas, with the essential tools to efficiently manage their operations, enhance guest experiences, and streamline sales processes. ResConnect, an additional service, facilitates connections between clients and tour operators, agents, and online travel agencies (OTAs), allowing for electronic access to inventory and rates.

The software serves a global clientele, with customers located in various regions, including Africa, Europe, and beyond, ensuring that properties can maintain operational efficiency and engage with their customer base effectively. The revenue model for ResRequest is primarily based on subscription-based pricing plans that cater to different client needs. Clients typically enter into agreements that provide access to ResRequest’s core functionalities, including the reservation management system and integrated CRM features. This subscription structure allows properties to pay for the services they utilize, ensuring a scalable approach to business management.

Additionally, the company offers professional services, which assist clients in optimizing their use of the software, identifying business opportunities, and enhancing operational performance. This revenue generation is further supported by the potential for customized consulting services, which can be tailored to meet specific operational demands. Key products associated with this model include ResRequest Enterprise and ResConnect, which are integral to the company's service offerings, focusing on enhancing inventory management and facilitating bookings for clients across diverse geographical markets. In July 2025, Adapt-IT, a portfolio company of Ekco Group, acquired ResRequest to enhance its business development.

This acquisition is expected to provide significant resources for ResRequest to expand its product offerings and market reach. Future plans include the development of new software features and enhancements, alongside entry into new geographic regions. Specific target markets for expansion have not been disclosed, but efforts will focus on maximizing operational capabilities and customer engagement within the hospitality sector.