Pullse, Inc.

Pullse, Inc. , based in Wilmington, US, is an AI-driven customer support platform that enhances customer interactions by integrating communication channels and workflows into a unified solution for improved efficiency and oversight. Founded in 2023 in Wilmington, US, Pullse, Inc. specializes in AI-powered customer support solutions.

The company's only funding round occurred in December 2024, when they raised USD 110,000 in pre-seed funding from Antler, bringing their total amount raised to USD 110,000. Pullse is an AI-powered customer support platform designed to streamline and enhance customer interactions by unifying various communication channels and workflows. The core offering integrates email, chat, voice, and other communication tools into a single omnichannel inbox, enabling agents to access comprehensive customer context and communication history in real-time. Pullse's solution addresses common challenges in customer support, such as fragmented workflows and the inability of bots to enforce approvals within existing systems.

By automating routine queries—like order status updates and password resets—Pullse allows human agents to focus on more complex issues while ensuring that all actions are taken with proper oversight and audit trails. The platform is targeted at industries such as B2B SaaS, e-commerce, and fintech, serving businesses across North America, Europe, and Asia, which are in need of effective customer support solutions. Pullse generates revenue primarily through subscription-based pricing models tailored to businesses seeking to enhance their customer support capabilities. Clients pay for access to the platform's comprehensive suite of features, which includes real-time data integration, workflow automation, and performance analytics.

The transactions are structured around tiered subscription plans that accommodate varying levels of service and user needs. For instance, businesses can subscribe to plans that offer different capabilities, such as the ability to automate a specific percentage of customer inquiries or integrate a certain number of third-party applications. These plans are designed to cater to both small enterprises and larger organizations, ensuring that Pullse meets the diverse requirements of its client base. Additionally, the platform may support partnerships with integrations for e-commerce platforms and CRM systems, enabling clients to optimize their customer support workflows effectively.

Looking forward, Pullse plans to expand its offerings with new product features aimed at improving user experience and functionality. The company is targeting new markets in Europe and Asia by the end of 2025, with the goal of increasing its customer base and enhancing support capabilities. The recent funding of USD 110,000 will be utilized to accelerate product development and market expansion efforts.