Ozonetel Communications Pvt Ltd.

Ozonetel Communications Pvt Ltd. specializes in AI-driven cloud-based call center solutions, enhancing customer engagement and optimizing communication workflows across various sectors. Founded in 2007 in Hyderabad, India, Ozonetel Communications Pvt Ltd. provides cloud-based call center solutions.

The company was co-founded by Atul Sharma and Murthy Chintalapati, who have extensive experience in the tech industry. In October 2021, Ozonetel raised INR 370 million in a Series A funding round led by Stakeboat Capital, bringing the total amount raised to INR 370 million, making it the investment target. Ozonetel offers a comprehensive suite of AI-powered cloud-based call center solutions designed to enhance customer service and streamline communication processes across various industries. Key offerings include the Ozonetel CloudAgent, which provides businesses with tools for managing inbound, outbound, and blended communications through a unified platform.

With features like predictive dialing, automated quality audits, and conversational intelligence, Ozonetel serves a diverse clientele, including e-commerce platforms, financial services, education providers, and food delivery services, with customers like Big Basket and Enterprise Capital. Their solutions operate in key markets including the United States, India, and various regions across Europe and Southeast Asia. In 2023, Ozonetel reported revenue of INR 9,690,673. 40 and an EBITDA of INR -1,812,912.

90. The company generates revenue through a subscription-based model for its call center solutions, offering tailored pricing plans for businesses. Their product offerings include voice AI agents, automated telemarketing, CRM integrations, and omnichannel routing capabilities, along with value-added services like advanced analytics and training support. Ozonetel plans to utilize the INR 370 million raised in Series A funding to expand its sales and marketing teams in the US, enhance its focus on Southeast Asia and the Middle East, and strengthen its presence in India.

The company is designing new products aimed at improving customer engagement, which will be launched in the upcoming months as part of their growth strategy.