Ongoing Operations

Ongoing Operations (OGO) provides specialized IT solutions for Credit Unions, focusing on managed services, disaster recovery, information security compliance, and cloud hosting to enhance operational efficiency. Ongoing Operations (OGO) was founded in 2005 and is headquartered in Hagerstown, US. The company specializes in IT solutions designed exclusively for Credit Unions, offering services that cater to their operational needs. Kirk Drake serves as the CEO, providing leadership backed by experience in the financial technology sector.

Ongoing Operations specializes in providing comprehensive IT solutions tailored specifically for Credit Unions. The company’s core offerings include managed IT services, disaster recovery solutions, information security compliance, and cloud hosting services. Their products are designed to enhance operational efficiency and security for Credit Unions, allowing them to focus on member service without the complexities of IT management. OGO’s services address critical use cases such as data protection, regulatory compliance, and seamless communication for Credit Unions.

The firm serves a diverse clientele, predominantly made up of Credit Unions across the United States, including notable clients like NIH Federal Credit Union and Valley Credit Union. These solutions are marketed primarily within the North American credit union sector, enabling organizations to maintain robust IT infrastructures amid evolving technological demands. Ongoing Operations generates revenue through a subscription-based model for its managed IT services, particularly focusing on areas like information security assessments and cloud hosting solutions. The transactional structure typically involves long-term partnerships with Credit Unions, wherein clients subscribe to tailored service packages that may include ongoing IT support and disaster recovery planning.

Pricing plans are structured around specific service tiers, allowing Credit Unions to select options that best fit their operational needs, which may include managed patching services and hosted solutions. The company's focus on customized solutions means that transactions are often developed through direct consultations, addressing unique client requirements and compliance needs, solidifying OGO’s position as a trusted partner in the IT landscape for financial institutions.