Onboard Software, Inc.

Founded in 2020 in Florida, US, Onboard Software, Inc. provides a platform focused on streamlining customer onboarding. In August 2025, Zelkova Ventures acquired a majority stake in Onboard Software, Inc. from Detroit Venture Partners and Ludlow Ventures.

Onboard. io offers a comprehensive customer onboarding software solution designed to enhance visibility, accountability, and collaboration among various stakeholders during the client implementation process. The platform provides customizable launch plans, enabling teams to automate workflows and task assignments tailored to individual clients. Key functionalities include the ability to set up branded onboarding experiences, track metrics such as Time-to-Launch, and facilitate seamless communication through integrated discussions and file sharing.

Onboard serves a diverse clientele, including customer success teams and implementation specialists across various industries, aimed at streamlining their onboarding processes to reduce churn and enhance customer satisfaction. The software is marketed primarily in North America and Europe, catering to enterprises looking for efficient and repeatable onboarding solutions. Onboard. io generates revenue through a subscription-based model, allowing customers to access its software suite for a recurring fee.

The structure may involve tiered pricing plans based on the features and level of customization required by the client. Clients typically engage with Onboard through annual or monthly subscriptions, which include access to features such as automated launch plans, role assignments, and customizable client portals. The platform's revenue is bolstered by partnerships with major CRM systems such as Salesforce and HubSpot, facilitating integrations that enhance its functionalities. The August 2025 acquisition boosts Onboard Software through AI innovation, strategic partnerships, and resources, driving growth, efficiency, and superior client onboarding experiences.