Odondo Limited

Odondo Limited offers agile customer service solutions through an AI-driven outsourcing model, enabling businesses to efficiently manage support tailored to their needs across various sectors. Odondo Limited, founded in 2018 in London, UK, specializes in providing customer service solutions. The company was established by Aamir Baloch and Bobby Devins, who also currently serves as the CEO. In October 2018, Odondo raised an undisclosed amount in venture funding from investor Hambro Perks.

The company has completed a total of 1 deal to date, with its most recent deal occurring on October 4, 2018. Odondo specializes in agile customer service solutions that leverage an AI-powered outsourcing model to deliver scalable support tailored to client needs. Its core offerings include a flexible workforce of experienced customer service agents who operate in various sectors such as eCommerce, financial services, and health and beauty. By sourcing and training agents specifically for each client's campaign, Odondo ensures that the support provided is both personalized and effective.

The company serves a diverse client base across multiple geographical markets, including Europe and North America, catering to businesses looking to enhance their customer service capabilities without the constraints of traditional contact centers. The end users of Odondo's services are the customers of these businesses, who benefit from timely and efficient support in their preferred languages. Odondo's revenue structure is primarily based on a pay-as-you-use model, allowing clients to engage customer service agents based on their specific needs and demand fluctuations. Clients typically enter into an agreement that outlines a minimum engagement of 25 hours per week, enabling them to scale support as required without long-term contracts.

Pricing for Odondo's services ranges, depending on factors such as the communication channel and the expertise of the agents involved. Costs for onshore support fall between GBP 18 and GBP 25 per hour, while offshore support ranges from GBP 8 to GBP 10 per hour. This transaction structure enables a seamless integration of Odondo's agents as an extension of clients' in-house teams, fostering a collaborative environment that enhances overall customer satisfaction. Odondo Limited plans to leverage recent funding from October 2018 to enhance its product offerings and expand into new geographic markets.

The company is focused on developing new AI-driven tools to optimize customer interactions, with expected launches in the coming year. Additionally, Odondo aims to increase its presence in North America and explore opportunities in Asia by the end of 2023.