Narvar, Inc.

Narvar, Inc. develops and provides advanced post-purchase solutions that enhance customer experiences for retailers and brands, focusing on logistics, tracking, and returns management. Founded in 2012 in San Francisco, US, Narvar, Inc. specializes in post-purchase logistics solutions.

The company has undergone strategic developments and raised a total of USD 31. 50 mn through multiple funding rounds, with the latest being a Series C round on July 30, 2018, led by Accel. The firm has secured four deals overall, and its current valuation stands at USD 295. 31 mn.

The CEO and founder, Amit Sharma, has previously spearheaded initiatives in e-commerce technology, contributing to Narvar's growth trajectory. Narvar specializes in providing a comprehensive suite of post-purchase solutions designed to enhance the customer experience for retailers and brands. Their core product offerings include shipping and tracking solutions, return management systems, and customer communication tools, all aimed at streamlining online shopping logistics. By integrating with existing e-commerce platforms, Narvar enables retailers to offer real-time tracking, automated notifications, and simplified return processes, addressing delivery uncertainties and cumbersome return procedures.

The company primarily serves clients in the retail sector, catering to both large and small businesses focused on improving fulfillment and customer service operations across North America and Europe. Narvar generates revenue through a subscription-based model, where clients pay for access to its suite of services designed to enhance customer engagement post-purchase. The company engages in B2B transactions, partnering with retailers who integrate Narvar’s logistics and communication tools into their operations. These partnerships often include tiered pricing plans based on service scale, which may involve features related to shipping, tracking, and returns management.

This model promotes predictable revenue growth and fosters long-term client relationships as they rely on Narvar for essential operational support. In August 2018, Narvar raised USD 30 mn in Series C funding, led by returning investor Accel, with participation from Battery Ventures, Salesforce Ventures, and Scale Venture Partners. The company is focused on expanding its product offerings and enhancing its technological capabilities to support its clients more effectively. Plans are underway to enter new geographic markets, particularly in Europe and Asia, by the end of 2024 to capitalize on the increasing penetration of e-commerce globally.

The recent funding will support these initiatives and the development of new features aimed at improving post-purchase experiences.