Mutant Br.

Based in Brazil, Mutant Br. specializes in developing generative artificial intelligence solutions that enhance customer experiences across digital channels, empowering businesses with tailored technology for personalized interactions and efficient support. Mutant Br. is a Brazilian company that focuses on artificial intelligence solutions for businesses.

The firm was founded in 2016 in Sao Paulo, Brazil, by Mo Shafeek and Rouman Ziemkiewicz. Eduarda Kostecki is the current CEO. In June 2021, the company completed a SECONDARY BUYOUT, raising BRL 500. 000 mn from investors Permira and TCV.

This funding has been instrumental in enhancing their technological offerings. Mutant has conducted a total of 3 deals, with their most recent deal occurring on June 30, 2021. Mutant specializes in generative artificial intelligence solutions tailored for enhancing customer experiences across various digital channels. By employing its proprietary IAM - Mutant Intelligence Artificial, the company enables businesses to deliver personalized interactions, autonomous real-time support, and efficient data management, all aimed at creating a seamless omnichannel journey.

These offerings focus on maximizing customer engagement from initial awareness through to conversion, ensuring unique experiences regardless of the industry or business size. Their clientele spans various sectors, integrating solutions that cater to both large enterprises and smaller firms, primarily in North America and Europe. Mutant's technology is designed to facilitate deeper connections between businesses and their customers, enhancing retention and fostering long-term relationships. The revenue model of Mutant is structured around B2B partnerships where businesses subscribe to their suite of technological services for customer experience enhancement.

In 2017, the company generated a revenue of BRL 109,550,000. The firm generates revenue through tailored agreements that may involve one-time implementation fees and recurring subscription plans based on usage or service tiers. Their flagship offerings, which include digital solutions for customer journey orchestration and credit recovery, serve as vital components of these agreements. Pricing structures are strategically designed to align with the scale and specific needs of their clients, allowing for flexible engagement with different service levels to suit various operational requirements.

The company’s focus on generating actionable insights from consumer behavior further strengthens its value proposition, ensuring a competitive edge in the field of digital transformation. Mutant Br. aims to leverage its recent funding from the SECONDARY BUYOUT to expand its product portfolio and enhance its market reach. The firm is focused on launching new generative AI products designed to further improve customer interaction across varying digital platforms.

Additionally, Mutant plans to explore new market opportunities, targeting expansion throughout Latin America and Europe by 2023. In June 2021, the acquisition of Dextra Tecnologia S/A ao Consumidor Ltda. by CI&T, Inc. from Mutant is expected to bolster the company's global presence and product offerings, marking a significant step in their growth strategy.