Moxie Software, Inc.

Moxie Software, Inc. is a US-based provider of digital customer experience solutions, specializing in enhancing customer interactions through AI-driven automation and engagement tools tailored for various industries. Moxie Software, Inc. is focused on creating innovative customer engagement solutions.

Founded in 2006 and headquartered in San Bruno, California, the company was acquired by NICE Ltd. in August 2021 from several investors including Foundation Capital and Oak Investment Partners. The acquisition aimed to expand NICE's digital customer experience platform offerings. The founder had previously been involved in the formation of other tech ventures.

Moxie has raised a total of USD 10. 00 mn through 5 funding rounds, with the latest being a SERIES C round in August 2021, involving investors such as Foundation Capital and Oak Investment Partners. Moxie's core product offering is the CXone Mpower platform, a comprehensive AI-driven solution designed for customer service automation. This platform integrates multiple functionalities, including interaction orchestration, omnichannel routing, and proactive engagement, enhancing customer experiences across various touchpoints.

Equipped with AI capabilities, such as the AI Orchestrator and specialized AI copilots, Moxie's products are aimed at improving operational efficiency and reducing customer wait times across industries like financial services, healthcare, retail, and telecommunications. The geographical markets for these products include North America, Europe, and Asia-Pacific. Moxie generates revenue primarily through subscription-based models for its CXone Mpower platform, allowing businesses to access advanced customer service solutions under contractual agreements. This B2B structure supports scalability as companies' customer service demands evolve.

Revenue is further supported by partnerships with NICE-certified implementation partners that assist in deploying the platform, utilizing tiered pricing plans aligned with service usage without disclosing specific costs. Moxie Software plans to leverage recent funding to enhance its product portfolio and expand its market presence. Following its acquisition in August 2021, the company is focused on developing new functionalities for the CXone Mpower platform. Specific market expansion plans include targeting emerging economies in Asia-Pacific by 2023, aligning with the growing demand for digital customer experience solutions.

The funding will be utilized to accelerate product development and refine their offerings to meet the evolving needs of businesses.