Momos

Based in Singapore, Momos delivers AI-driven solutions to enhance customer experiences and operational efficiency across various sectors, primarily catering to the food and beverage, retail, and hospitality industries. Momos was founded in 2020 in Singapore and specializes in providing AI solutions for customer service and operational efficiency. The company has completed 2 deals, with the most recent deal occurring on September 19, 2024, when Momos raised USD 10 mn in Series A funding led by 645 Ventures. Andrew Liu and Sai Alluri are the founders, with Sai Alluri serving as the CEO.

Momos Guest AI offers a comprehensive suite of solutions designed to enhance guest experiences through artificial intelligence-driven customer service, operational efficiency, and local marketing initiatives. The core product, Guest AI, facilitates automated customer interactions by responding to guest inquiries across multiple channels, including social media and review platforms, thereby increasing operational excellence and guest satisfaction. This service is targeted towards owner-operated brands, franchises, and multi-location enterprises, and is utilized by leading brands in various sectors, reaching over 20,000 locations globally. Notable use cases include automating issue resolution, recovering dissatisfied customers, and improving team collaboration through a unified platform.

Momos operates primarily in North America, Europe, and the Middle East, catering to a diverse client base that includes prominent names such as Papa Murphy’s and Caribou Coffee. In the most recent fiscal year 2024, Momos reported revenue of USD 594,376. 4, and an EBITDA of USD -1,766,075. 8.

Momos generates revenue through a subscription-based business model, where clients pay for access to its suite of AI-driven services. The company typically forms partnerships with its clients, providing tailored solutions that align with their customer service and marketing needs, reinforcing its commitment to driving measurable improvements in customer satisfaction and operational revenue across its client base. In September 2024, Momos raised USD 10 mn in Series A funding, which will be utilized to support multi-location businesses in the food and beverage, retail, and other sectors, enhancing their customer lifecycle through artificial intelligence. The company plans to expand its market presence in North America, Europe, and the Middle East, aiming to launch new AI-driven products to further enhance customer engagements and operational efficiencies by the end of 2025.