MOA

Based in Australia, MOA specializes in delivering innovative compliance and quality improvement solutions tailored for healthcare and aged care sectors, enhancing operational efficiency and regulatory adherence. MOA is an Australian company headquartered in Brisbane, established in 1999. The firm provides specialized services to enhance quality and compliance in healthcare. It was acquired by Accel-KKR on September 28, 2025, strengthening its technology portfolio.

The acquisition facilitates collaboration with Health Metrics, another portfolio company. MOA specializes in providing a comprehensive platform designed to enhance compliance and quality improvement for various sectors within the healthcare and aged care industries. The core offerings include tools for audits, self-assessments, quality indicators, incident management, risk registers, feedback systems, surveys, and improvement planning, all integrated into a single connected system. By leveraging artificial intelligence, MOA’s solutions facilitate the automation of feedback responses and enable the extraction of insights from unstructured data, such as survey results.

The platform serves residential aged care providers, disability services under the NDIS, home care, retirement living, and healthcare sectors, primarily within Australia and expanding into international markets. Customers include more than half of Australia’s aged care homes, allowing MOA to offer tailored tools that adapt to the specific needs of providers while ensuring adherence to regulatory standards, such as the Aged Care Quality Standards and NDIS Practice Standards. MOA operates on a subscription-based revenue model, where clients engage with the platform through various service modules tailored to their specific operational needs. The structure of these transactions typically involves direct agreements between MOA and its clients, which may include residential aged care homes, disability service providers, and healthcare organizations.

Clients gain access to an array of features, including automated reporting and compliance tools, which facilitate continuous quality improvement and operational efficiency. Through these subscriptions, customers receive ongoing updates and support, ensuring that they remain aligned with industry best practices and regulatory changes. Specific pricing plans for individual services or modules are determined based on the unique requirements of each client, reflecting the customizable nature of the platform’s offerings. Following its acquisition by Accel-KKR, MOA plans to enhance its product offerings, focusing on integrating advanced analytics and compliance solutions with Health Metrics.

The aim is to launch new features that improve operational efficiencies for care providers and expand product capabilities by September 2025. The acquisition supports MOA's strategic intent to grow its presence in international markets, particularly targeting the broader Asia-Pacific region.