Mihup Communications Services Pvt. Ltd.

Mihup Communications Services Pvt. Ltd. specializes in advanced AI solutions for contact centers, offering innovative tools that enhance operational efficiency and customer interactions through real-time analytics and automated assistance. Founded in 2016 and headquartered in Kolkata, India, Mihup Communications Services Pvt.

Ltd. focuses on transforming contact center operations. The company has raised INR 50 mn in its latest funding round on October 16, 2024, led by India Accelerator, bringing the total amount raised to INR 50 mn across 5 deals. Founders Biplab Chakraborty, Sandipan Mandal, and Tapan Barman have previously contributed to advancements in AI technologies in various capacities.

Mihup Communications Pvt. Ltd. specializes in advanced artificial intelligence solutions tailored for contact centers. The company's core offerings include Mihup Agent Assist, Mihup Interaction Analytics, and Mihup Automated Virtual Agent.

These products focus on real-time assistance and speech analytics, enhancing quality assurance (QA) processes, improving agent performance, and increasing operational efficiency. By integrating AI-driven insights, Mihup aims to tackle challenges faced by contact centers, such as streamlining audits, automating compliance checks, and facilitating swift access to call details. The primary clientele consists of organizations across various sectors, including banking, insurance, fintech, and telecommunications, with a significant market presence in India and expansions into other regions seeking advanced customer experience solutions. In the most recent year, 2023, Mihup generated revenue of INR 1,215,274.

60 and reported EBITDA of INR 39,398. 10. The company generates revenue primarily through subscription-based models and direct business-to-business (B2B) transactions, allowing clients ongoing access to its platform’s features, including call monitoring and AI-driven insights into customer interactions. In October 2024, Mihup Communications Services Pvt.

Ltd. raised INR 50 mn in venture funding led by an individual investor, with participation from new investor India Accelerator. This funding will be utilized to enhance platform features, expand into international markets such as Japan and Germany, and invest in research and development. These initiatives are aimed at positioning the company for further growth and technological advancement in the coming years.