Mia Labs, Inc.

Mia Labs, Inc. is a US-based company specializing in AI-driven communication solutions tailored for automotive dealerships, enhancing customer engagement while reducing missed opportunities. Founded in 2023 and headquartered in Allen, US, Mia Labs, Inc. focuses on developing advanced AI communication platforms for automotive dealerships.

In December 2025, Mia Labs, Inc. raised USD 20 million in series A funding led by Permanent Capital Ventures, with participation from Norwest Venture Partners. Eniac Ventures, Vine Ventures, Analog Ventures, and Logos Fund. As of 2026, Brian Hoang is leading the firm as CEO.

Mia offers an advanced AI-powered communication platform designed specifically for the automotive dealership sector. The core functionality of Mia includes handling inbound and outbound customer conversations across various dealership departments, providing seamless service availability 24 hours a day, 365 days a year. This AI system is engineered to answer customer inquiries, schedule appointments, manage service requests, and follow up on customer communications, effectively reducing missed opportunities and improving customer engagement. The platform is utilized by dealerships across multiple geographical markets, including the United States, Canada, and select regions in Europe, serving a diverse client base that encompasses service departments, sales teams, and parts counters in automotive retail.

The revenue model for Mia primarily revolves around subscription-based services, enabling dealerships to integrate the AI platform into their existing operations. This structure allows for a steady income stream as dealerships pay for access to Mia's capabilities, which include managing customer interactions and streamlining appointment bookings. Partnerships with automotive dealers enhance the platform's scalability, creating opportunities for recurring revenue through long-term contracts. Specific pricing plans for the services are tailored to the needs of individual dealerships, aligning with the scale of their operations and the volume of customer interactions they manage.

Mia’s extensive offerings not only drive operational efficiency but also facilitate significant revenue generation for clients by converting missed calls into booked appointments and enhancing overall customer satisfaction. Mia Labs, Inc. aims to expand its product offerings by developing new AI functionalities designed to further streamline dealership operations, with potential releases planned for late 2024. The company is also looking to enter new markets, targeting expansion into Mexico and select regions in Europe by mid-2025.

The recent funding of USD 29. 00 mn will be utilized to enhance product development and support these market expansion initiatives.