Luminoso Technologies, Inc.

Luminoso Technologies is a software company that specializes in experience management solutions, utilizing AI to convert customer feedback into actionable insights for businesses across various sectors. Luminoso Technologies, Inc. was founded in 2010 in Cambridge, Massachusetts, USA. The company focuses on experience management software and has successfully completed 6 deals to date.

In November 2018, it raised USD 9. 40 mn in Series B funding, led by DVI Equity Partners, with participation from DF Enterprises, Inc. The current CEO is Koki Ota, and the company was founded by Parinaz Tabrizian. Luminoso Technologies specializes in experience management software, primarily through its core product, Luminoso Daylight™, which leverages AI to transform customer feedback into actionable insights.

This platform aids organizations in understanding customer sentiment by interpreting the meaning behind their words. Luminoso serves a diverse client base, including Fortune 500 companies across sectors such as retail, healthcare, and technology, particularly in North America and Europe. Its software is utilized by internal teams aiming to enhance employee engagement and external departments focused on improving customer experience and brand perception. Luminoso generates revenue primarily through subscription-based models for its experience management software.

Clients engage via tiered subscription plans, providing access to various features of the Luminoso Daylight™ platform. Transactions typically occur on an annual basis, allowing organizations to seamlessly integrate Luminoso's insights into their customer experience strategies. While specific pricing details are not disclosed, the structure accommodates different organizational needs, enabling clients to leverage Luminoso's evolving technology for ongoing customer engagement and retention initiatives. Following the most recent funding round in November 2018, Luminoso Technologies plans to enhance its product offerings and expand into new geographic markets.

The funding will support the development of upcoming features for Luminoso Daylight™, although specific release dates have not been provided. Additionally, the company aims to target new markets in Asia and South America by 2022, further solidifying its presence in the experience management space.