Look & Listen

Look & Listen is a technology firm focused on providing innovative solutions for the healthcare sector, enhancing patient outcomes and optimizing clinical operations with user-friendly technology. Founded in 1969 and headquartered in Johannesburg, South Africa, Look & Listen specializes in healthcare technology solutions. The company underwent an acquisition by BMR Group Pty Ltd in October 2018, although financial terms were not disclosed. The current CEO is Lisa Arsenault, alongside Roi Meyshar.

Look & Listen offers a cloud-based patient management system that incorporates electronic health records (EHR) and telehealth capabilities, launched in 2021. This platform is designed to streamline communication between healthcare providers and patients, addressing scheduling inefficiencies and access to medical information. Their clientele includes hospitals, outpatient clinics, and private practice physicians, primarily in North America and select European markets. Look & Listen operates on a subscription-based revenue model, allowing healthcare institutions to access their software solutions either monthly or annually.

Subscription tiers are tailored to various organizational sizes, ensuring flexibility and scalability. Revenue generation occurs directly with healthcare clients, offering customized packages that may include essential training and support. The subscription plans feature advanced functionalities like data analytics and secure patient communication tools, fostering long-term partnerships with clients. Following the acquisition in October 2018, Look & Listen is focusing on expanding its market presence and product offerings.

Future initiatives include the development of additional healthcare technology products aimed at improving patient care and operational efficiency. The company plans to enter new markets in Europe by the end of 2023, leveraging recent acquisitions to support these growth strategies.