LivePerson, Inc.
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LivePerson, Inc. - overview
Established
1995
Location
New York, NY, US
Primary Industry
Software
About
LivePerson, Inc. specializes in Conversational AI solutions that enable businesses to facilitate customer engagement through advanced messaging and voice interactions, enhancing communication and customer experiences across various industries. LivePerson, Inc. was founded in 1995 and is headquartered in New York, US.
The company provides a platform that automates customer interactions and improves communication efficiency. The founders of LivePerson are Angelo DAlessandro, Mike Powell, and Rob LoCascio. In its history, LivePerson has undergone strategic pivots, positioning itself as a key player in the Conversational AI market. In April 2026, SoundHound, Inc.
, a portfolio company of Sompo Holdings, Inc. , Archimedes Tech SPAC Partners Co. , Provco Ventures, Foxconn Technology Group, Vizio, Inc. , Structural Capital Partners, Oracle Capital Partners, Lesha Bank, Koch Industries, Hyundai Motor Company, Orange, Midea Group Co.
, Ltd. , Sompo Japan Nipponkoa Insurance, Naver, Line Corporation, KT Corporation, HTC Corporation, Mercedes-Benz Gruop AG, Cota Capital, MKaNN, Samsung Strategy & Innovation Center, Recruit Holdings, SharesPost, NVIDIA Corporation, Sompo Japan Insurance, Nomura Holdings, Kleiner Perkins, Walden VC, Jaic America Inc. , Translink Capital, Amidzad Partners, Felicis Ventures, and Global Catalyst Partners, agreed to acquire LivePerson, Inc. for USD 43 million.
As part of the transaction, SoundHound, Inc. will receive USD 74 million of LivePerson, Inc. 's cash balance prior to repayment of the 2026 convertible senior notes. LivePerson offers a comprehensive Conversational AI platform that enables businesses to engage customers through messaging and voice interactions.
The core product, the Conversational Cloud, empowers enterprises across various industries to automate customer interactions and enhance customer experiences by integrating AI capabilities. LivePerson serves clients in sectors such as financial services, retail, healthcare, travel, and telecommunications, primarily in North America, Europe, and parts of Asia, ensuring operational efficiency and customer satisfaction. In the most recent fiscal year 2024, LivePerson reported a revenue of USD 312. 47 mn, with an EBITDA of USD -136.
41 mn. The company generates revenue through a subscription-based model, allowing clients to access its Conversational AI solutions while also offering various pricing plans and professional services. Looking ahead, LivePerson plans to enhance its platform with new product features aimed at improving customer interaction capabilities. Expansion efforts are focused on new markets, particularly targeting regions in Europe and Asia by the end of 2025.
The April 2026 acquisition enables SoundHound, Inc. to combine proprietary voice and agentic AI with digital messaging capabilities to create an end-to-end omnichannel conversational artificial intelligence platform and expand its enterprise customer footprint.
Current Investors
Silicon Alley Venture Partners
Primary Industry
Software
Sub Industries
Analytics & Performance Software, Customer Relationship Management
Website
www.liveperson.com
Verticals
Artificial Intelligence, Artificial Intelligence, Cloud Computing
Company Stage
Add-on
Total Amount Raised
Subscriber access only
LivePerson, Inc. - timeline of key events
LivePerson, Inc. - financials
| Fiscal Year Ended | Dec 31, 2011 | Dec 31, 2012 | Dec 31, 2013 | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 | Dec 31, 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 133,089,000 | 157,409,000 | 177,805,000 | 209,931,000 | 239,012,000 | 222,779,000 | 218,876,000 | 249,838,000 | 291,609,000 | 366,620,000 | 469,624,000 | 514,800,000 | - | - | - |
| % Revenue Growth (YoY) | - | 18.3% | 13.0% | 18.1% | 13.9% | (6.8%) | (1.8%) | 14.1% | 16.7% | 25.7% | 28.1% | 9.6% | - | - | - |
| EBITDA (USD) | 27,227,000 | 18,250,000 | 6,259,000 | 8,994,000 | 9,726,000 | (905,000) | (952,000) | (7,028,000) | (67,294,000) | (61,733,000) | (54,017,000) | (163,710,000) | - | - | - |
| Operating Income (USD) | 19,635,000 | 10,341,000 | (4,474,000) | (5,167,000) | (10,428,000) | (19,409,000) | (17,826,000) | (23,703,000) | (87,032,000) | (89,451,000) | (93,266,000) | (221,884,000) | - | - | - |
| Operating Margin | 14.8% | 6.6% | (2.5%) | (2.5%) | (4.4%) | (8.7%) | (8.1%) | (9.5%) | (29.8%) | (24.4%) | (19.9%) | (43.1%) | - | - | - |
| % EBITDA Margin | 20.5% | 11.6% | 3.5% | 4.3% | 4.1% | (0.4%) | (0.4%) | (2.8%) | (23.1%) | (16.8%) | (11.5%) | (31.8%) | - | - | - |
| NET Income (USD) | 12,038,000 | 6,355,000 | (3,499,000) | (7,348,000) | (26,444,000) | (25,873,000) | (18,191,000) | (25,032,000) | (96,071,000) | (107,594,000) | (124,974,000) | (225,747,000) | - | - | - |
| % Net Margin | 9.0% | 4.0% | (2.0%) | (3.5%) | (11.1%) | (11.6%) | (8.3%) | (10.0%) | (32.9%) | (29.3%) | (26.6%) | (43.9%) | - | - | - |
LivePerson, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on | Completed | Kasamba, Inc. | - | ||||||||
| Trade Sale | Completed | Contact at Once! LLC | - |
Displaying 1 - 2 of 2
LivePerson, Inc. - employee data
LivePerson, Inc. - key contacts
| Name | Position | Start Date | End Date | Vcard | Bio | ||
|---|---|---|---|---|---|---|---|
| Board Chairman at the Barowsky School Dominican University of California | BM | ||||||
| Chief Marketing Officer and Standing Board Member | BM |
BM Board Member
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