LivePerson, Inc.
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LivePerson, Inc. - overview
Established
1995
Location
New York, NY, US
Primary Industry
Software
About
LivePerson, Inc. specializes in Conversational AI solutions that enable businesses to facilitate customer engagement through advanced messaging and voice interactions, enhancing communication and customer experiences across various industries. LivePerson, Inc. was founded in 1995 and is headquartered in New York, US.
The company provides a platform that automates customer interactions and improves communication efficiency. The founders of LivePerson are Angelo DAlessandro, Mike Powell, and Rob LoCascio. In its history, LivePerson has undergone strategic pivots, positioning itself as a key player in the Conversational AI market. The company has raised a total of USD 2.
30 mn through its latest funding round, PIPE, which is also the total amount raised across five investment deals. LivePerson offers a comprehensive Conversational AI platform that enables businesses to engage customers through messaging and voice interactions. The core product, the Conversational Cloud, empowers enterprises across various industries to automate customer interactions and enhance customer experiences by integrating AI capabilities. LivePerson serves clients in sectors such as financial services, retail, healthcare, travel, and telecommunications, primarily in North America, Europe, and parts of Asia, ensuring operational efficiency and customer satisfaction.
In the most recent fiscal year 2024, LivePerson reported a revenue of USD 312. 47 mn, with an EBITDA of USD -136. 41 mn. The company generates revenue through a subscription-based model, allowing clients to access its Conversational AI solutions while also offering various pricing plans and professional services.
Looking ahead, LivePerson plans to enhance its platform with new product features aimed at improving customer interaction capabilities. Expansion efforts are focused on new markets, particularly targeting regions in Europe and Asia by the end of 2025. The recent funding will be utilized to support these product developments and market expansion initiatives, as all VC investors have exited their stake in LivePerson, Inc.
Current Investors
Silicon Alley Venture Partners
Primary Industry
Software
Sub Industries
Customer Relationship Management, Analytics & Performance Software
Website
www.liveperson.com
Verticals
Artificial Intelligence, Artificial Intelligence, Cloud Computing
Company Stage
Mature
Total Amount Raised
Subscriber access only
LivePerson, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on | Completed | Kasamba, Inc. | - | ||||||||
| Trade Sale | Completed | Contact at Once! LLC | - |
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