Level3 AI

Level3 AI Pte Ltd, founded in 2024 by Harry Yu (CEO), and Zachary Wang, in Singapore, focuses on developing AI-driven customer engagement technologies. In January 2026, Level3 AI Pte Ltd raised USD 13 million in seed funding led by Lightspeed Venture Partners, with participation from BEENEXT, 500 Global, Sovereign's Capital, and Goodwater Capital. Level3 AI specializes in providing conversational AI solutions aimed at enhancing customer experience for enterprises across the Asia-Pacific (APAC) region. Their core offerings include AI agents designed to operate at human performance levels, facilitating customer support and sales activities.

These AI agents are configured to deliver localized and culturally compliant interactions in multiple languages, making them suitable for diverse markets such as Australia, Canada, the UK, Korea, Turkey, Malaysia, and Indonesia. The AI technology supports various communication modalities, including chat, voice, and images, and boasts seamless integration capabilities with both legacy and modern systems. By leveraging their platform, clients can automate customer interactions, significantly improving operational efficiency and customer satisfaction across multiple industries. Level3 AI generates revenue primarily through a subscription-based model, offering clients scalable solutions tailored to their specific operational needs.

The company’s transactions typically involve agreements for deploying their AI agents to enhance customer support and sales processes, with options for customizing service-level agreements (SLAs) based on client requirements. Clients may engage in partnerships that include ongoing support and performance guarantees, enhancing customer trust and satisfaction. The structured pricing plans reflect the complexity of the implementation and the customization of AI capabilities, which are designed to align with the client's standard operating procedures (SOPs) and brand voice, ensuring that the solutions provided are both effective and reliable. The company plans to use the January 2026 funding to expand its AI-driven customer engagement platform across APAC markets, enhance multilingual capabilities, and strengthen integration with enterprise systems.