Lakeside Software, Inc.

Lakeside Software, Inc. specializes in enhancing IT operations through its SysTrack platform, providing real-time analytics to optimize digital employee experiences and streamline IT management across various industries. Founded in 1997 by Mike Schumacher, Lakeside Software, Inc. is headquartered in Bloomfield Hills, US.

The company operates with a focus on IT analytics and management solutions. Its recent investment round occurred in February 2020, when Insight Partners invested in the firm. Lakeside has successfully executed one deal to date. Lakeside Software primarily offers its flagship product, the SysTrack platform, which provides comprehensive visibility into complex IT environments through real-time data analytics.

SysTrack collects over 10,000 data points every 15 seconds from endpoints across a digital estate, enabling organizations to optimize digital employee experiences (DEX) and proactively manage IT operations. The platform's capabilities include hardware optimization, software license management, and issue resolution through AI-driven insights and automation. Lakeside's solutions cater to a diverse clientele, including industries such as financial services, healthcare, insurance, manufacturing, and digital workplaces, allowing enterprises to streamline their IT operations while effectively addressing challenges like endpoint compliance and operational inefficiencies. The company serves a global market, with clients across North America, Europe, and Asia, reflecting its commitment to enhancing IT management and employee productivity on an international scale.

Lakeside Software generates revenue primarily through subscription-based pricing models for its SysTrack platform, which is designed for enterprise clients seeking to enhance their IT operations and DEX. Clients typically engage in annual or multi-year contracts, facilitating predictable revenue streams for the company. The transactional structure is centered around B2B dealings, where enterprises rely on Lakeside's solutions to gain insights into their IT environments and make data-driven decisions. Specific pricing plans are tailored to the needs of clients, reflecting the scope of services provided and the size of the organization.

Partnerships with technology leaders, such as Citrix and VMware, further enhance the company’s product offerings and market reach, enabling Lakeside to maintain its competitive edge in the digital experience management landscape. Lakeside Software aims to utilize insights from its 2020 investment to further develop its SysTrack platform, with anticipated new product features set to launch by the end of 2023. The company plans to expand its presence in European and Asian markets within the next two years, focusing on increasing its market share in these regions. The funding from Insight Partners is expected to bolster product development and assist in market penetration strategies.