Kit CRM Inc.

Kit CRM Inc. specializes in providing a business chat application designed for Shopify merchants, enabling real-time customer engagement to enhance sales and conversion rates. Founded in 2013 and headquartered in San Francisco, US, Kit CRM Inc. offers a platform that facilitates direct communication between e-commerce businesses and their customers.

In April 2016, Kit CRM was acquired by Shopify for an undisclosed amount, marking a significant shift in its operational strategy. The company has completed one funding deal to date. Kit CRM Inc. offers Shopify Inbox, a specialized business chat application tailored for Shopify merchants.

This platform supports real-time customer interactions with features such as automated messaging, AI-generated responses, and insights to optimize conversion rates, serving a diverse clientele from small businesses to larger enterprises globally, particularly in the US, Canada, Australia, and several European nations. The company operates on a subscription-based revenue model, deriving income from subscription fees linked to its premium services, which offer advanced analytics, automated customer support, and personalized marketing tools. Additionally, the platform provides a free trial to stimulate user acquisition, and may engage in partnerships to facilitate direct-to-consumer sales. Kit CRM Inc.

plans to leverage its recent acquisition by Shopify to enhance its product offerings and expand into new geographic markets. The integration with Shopify aims to roll out additional features and products, although specific timelines have not been disclosed. The acquisition in April 2016 will allow Kit CRM to utilize Shopify's resources for future development, although details on new products or specific market expansion are not provided.