Jive Communications, Inc.

Jive Communications, Inc. specializes in cloud-based communication solutions, offering integrated business phone systems, video conferencing, and messaging services for diverse sectors. Founded in 2006 in Orem, US, Jive Communications focuses on cloud communication services. The company was acquired by LogMeIn, Inc.

in February 2018 for USD 342 mn, with a subsequent USD 15 mn milestone payment expected within two years. The acquisition aimed to enhance LogMeIn's portfolio in the communication sector. GoTo Connect is a comprehensive, cloud-based communication solution designed to integrate business phone systems, video conferencing, digital messaging, and advanced reporting into a single platform. The core offerings include an all-in-one business phone system that operates without the need for specialized hardware, allowing users to manage calls, video meetings, and messaging from their computers or mobile devices.

GoTo Connect's AI Receptionist serves as a 24/7 automated assistant, enhancing customer service by answering calls and streamlining tasks. This communication suite is targeted toward various sectors, including healthcare, education, retail, and government, aiming to empower users to connect effectively regardless of location. The services are marketed to businesses across North America, Europe, and Asia, facilitating seamless communication in diverse environments. GoTo Connect operates primarily on a subscription-based revenue model, providing clients with access to its suite of communication tools through various pricing plans tailored for small to mid-sized businesses.

Transactions are structured as monthly or annual subscriptions, where clients pay for access to features such as unlimited call routing, dial plans, and video conferencing capabilities. Clients typically range from small businesses to larger enterprises, utilizing GoTo Connect's services to enhance their communication infrastructure. The pricing plans include options for various tiers designed to meet diverse business needs, ensuring that organizations can adopt the technology at a cost-effective rate. The flagship services, including the GoTo Connect phone system and AI Receptionist, form the backbone of the company's revenue generation, attracting businesses seeking reliable, scalable communication solutions.

Jive Communications plans to leverage its recent acquisition by LogMeIn, Inc. to expand its product offerings, including the development of new features for GoTo Connect aimed at enhancing user experience. The company is focusing on penetrating new markets in Europe and Asia by the end of 2022, supported by the funding from the recent acquisition. The resources obtained from the acquisition will also be allocated towards improving technological infrastructure and expanding the customer support team.