Itineris NV

Itineris NV provides innovative Customer Information Systems (CIS) and Customer Relationship Management (CRM) solutions, primarily for utility companies, leveraging advanced technology to improve operational efficiency and customer engagement. Founded in 2003 and headquartered in Ghent, Belgium, Itineris nv specializes in developing solutions for utility companies. Under the leadership of Edgard Vermeersch, who also serves as CEO, the company has undergone strategic pivots to enhance its offerings. Itineris has successfully completed 4 deals, with its most recent funding round in April 2022, where it raised EUR 16 million from Alychlo, marking the total amount raised at EUR 16 million.

Itineris develops and offers UMAX, a modern Customer Information System (CIS) and Customer Relationship Management (CRM) solution specifically designed for utility companies. UMAX is a highly configurable platform built on Microsoft Dynamics 365, designed to streamline operations through automation, enhance customer engagement via multiple channels, and consolidate data for improved operational insights. The platform empowers utilities to automate manual tasks, manage customer interactions through social media and self-service options, and maintain comprehensive visibility over their operations. Itineris serves a diverse clientele, including municipal water and energy utilities across the United States and Europe, targeting markets such as Dallas, New York City, and various entities in Flanders.

The solution has been adopted to replace aging legacy systems and improve overall efficiency and customer satisfaction. In 2023, Itineris generated revenue of EUR 85,083,804. 60, with an EBITDA of EUR 8,247,848. Revenue is primarily derived from subscriptions to the UMAX platform, offered as a cloud-based service under a Software as a Service (SaaS) model.

Clients enter into agreements that provide them with access to the software and its features, often including ongoing support and updates. The company engages in direct partnerships with clients, notably municipalities and utility providers, to deliver tailored solutions that address their unique operational needs. In April 2022, Itineris nv raised EUR 16 million in venture funding from new investor Alychlo. The company will use the funding to further accelerate its European and U.

S. market expansion plans. Itineris is focused on expanding its product offerings and enhancing UMAX's functionality, with anticipated launches of new features aimed at improving user experience and operational efficiency. The targeted markets for expansion include major cities in the U.

S. and continued growth in European regions, aiming to enhance its footprint by 2025. In June 2025, Cobepa acquired a majority stake in iItineris NV from Gimv, PMV, Smartfin, Alychlo and Federal Holding and Investment Company. Financial terms of the transaction were not disclosed.