ITEL Laboratories, Inc.

ITEL Laboratories, Inc. , fka Global Claims Services is a property claims management company based in the US, specializing in providing analytical solutions for insurers to streamline the claims process and enhance accuracy in evaluations. Founded in 1993, ITEL Laboratories, Inc. operates in Jacksonville, Florida, and focuses on delivering comprehensive solutions in the property claims process.

The company has executed a total of 8 deals, with the most recent deal occurring on May 20, 2025. Brian Matthews serves as the CEO. ITEL specializes in providing comprehensive solutions in the property claims process, emphasizing pricing, repair versus replace analysis, and restoration services. The company’s core offerings include detailed assessments and pricing for various property components such as flooring, roofing, and siding, alongside essential services like temporary housing and restoration of cabinets, furniture, and millwork.

ITEL's customer base primarily comprises insurance companies and adjusters who require reliable data and resources for claims management. The company provides services across the United States and potentially other regions. ITEL’s revenue structure is centered on delivering B2B services to insurance providers and claims adjusters through a combination of service agreements and partnerships. Clients engage ITEL for specialized services, including support for temporary housing solutions and restoration of damaged property components.

Business transactions typically involve service contracts that define specific deliverables and pricing, ensuring clarity regarding costs associated with each service. This approach fosters ongoing relationships with clients, who depend on ITEL’s expertise in claims management. In May 2025, Nearmap Australia Pty. Ltd.

agreed to acquire ITEL Laboratories, Inc. from GTCR, although financial terms were not disclosed. This acquisition aims to unify property intelligence and claims data, enhancing accuracy and efficiency in insurance decision-making. ITEL is expected to leverage this opportunity to expand its product offerings and geographic presence, aligning with strategic goals to enhance its service capabilities and enter new markets.