Inoria Inc.
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Inoria Inc. - overview
Established
2012
Location
Montreal, QC, Canada
Primary Industry
Business Support Services
About
Founded in 2012 by Pierre Lemoine and Joe Bigio, and based in Montreal, Quebec, Canada, Inoria Inc. , formerly known as Quovim C3, is a company that specializes in providing contact center solutions, combining strategic guidance, advanced technology, and human engagement to enhance customer interactions across diverse sectors. In January 2024, CallTower Inc. , a portfolio company of BV Investment Partners, acquired Inoria Inc.
The company's core offerings encompass consulting services, workforce management, digital transformation, customer experience enhancement, and comprehensive contact center audits. These services aim to optimize contact center operations, improve agent engagement, and elevate customer satisfaction across various industries. Inoria's solutions are designed for a diverse clientele, including businesses seeking to streamline their customer support operations, improve retention rates, and foster loyalty through personalized interactions. Inoria generates revenue through a mix of subscription models and project-based engagements, structured to accommodate the varying needs of its clients.
Clients typically enter into partnerships that involve ongoing support and maintenance services, ensuring continuous improvement and adaptability in their contact center operations. Inoria Inc. aims to leverage its recent acquisition by CallTower Inc. to enhance its customer service capabilities and extend its reach to a global market.
The company plans to introduce new products focused on advanced customer engagement technologies, with anticipated launches in 2025. Additionally, Inoria is targeting expansion into new markets, particularly within Europe and Asia, by mid-2026.
Current Investors
CallTower Inc.
Primary Industry
Business Support Services
Sub Industries
Consulting Services, Customer Relationship Management
Website
www.inoria.com
Verticals
Artificial Intelligence, Cloud Computing
Company Stage
Add-on
Total Amount Raised
Subscriber access only
Inoria Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on | Completed | Inoria Inc. | - |
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