InMoment, Inc.
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InMoment, Inc. - overview
Established
2002
Location
South Jordan, UT, US
Primary Industry
Software
About
Based in the US, InMoment, Inc. specializes in delivering integrated customer experience (CX) solutions, utilizing artificial intelligence to convert customer feedback into actionable insights for businesses across various sectors. InMoment, Inc. provides comprehensive customer experience solutions.
Founded in 2002 in South Jordan, US, the company has successfully completed 5 deals, with the most recent funding round being a Series A amounting to USD 7. 00 mn from JMI Equity. On May 14, 2025, InMoment was acquired by Press Ganey Associates LLC, enhancing its growth and development strategy. InMoment specializes in providing integrated customer experience (CX) solutions that leverage artificial intelligence (AI) to transform customer feedback into actionable insights.
The company's core offerings include platforms for customer feedback management, conversational intelligence, reputation management, digital listening, and advanced analytics. These solutions address challenges faced by businesses in understanding customer sentiment and driving loyalty across industries such as retail, healthcare, financial services, transportation, and hospitality. InMoment's services target North America, Europe, and select Asia-Pacific markets, catering to major brands seeking to optimize customer experience strategies. InMoment operates on a subscription-based revenue model, generating income primarily through B2B transactions with tailored solutions for enhancing customer experience capabilities.
Clients typically enter contracts for varying service packages, including access to the XI Platform and tools for data collection and analysis. This model fosters long-term relationships, maximizing return on investment for customer experience initiatives. Following the acquisition by Press Ganey Associates LLC in May 2025, InMoment plans to leverage the partnership to accelerate platform development and expand its market reach. The company aims to introduce new products and services tailored to emerging customer needs, fostering growth in targeted regions across North America and Europe.
The recent funding will be directed towards these initiatives, enabling InMoment to enhance its technological capabilities and expand its footprint in the customer experience market.
Current Investors
Sorenson Capital, Peterson Partners, Mindshare Technologies
Primary Industry
Software
Sub Industries
Analytics & Performance Software, Customer Relationship Management, HR & Workforce Software, Sales & Marketing Software
Website
www.inmoment.com
Verticals
Cloud Computing, Cloud Computing, Mobile Apps
Company Stage
Growth Capital
Total Amount Raised
Subscriber access only
InMoment, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on, Trade Sale | Completed | InMoment, Inc. | - | ||||||||
| Add-on, Trade Sale | Completed | Review Trackers, Inc. | - | ||||||||
| Add-on | Completed | Wootric, Inc. | - | ||||||||
| Secondary Buyout | Completed | InMoment, Inc. | - | ||||||||
| Add-on, Trade Sale | Completed | InMoment, Inc. | - |
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