Hatch

Hatch, a US-based company, specializes in providing an AI Customer Service Representative platform that enhances communication through SMS, email, and voice, enabling businesses to engage and optimize customer interactions effectively. Hatchify Inc. , operating as Hatch, was founded in 2016 in Richmond, US. The company focuses on developing AI-driven solutions for customer service.

Recently, on January 17, 2026, Hatch secured an Add-on funding round amounting to USD 270. 000 mn from Yelp, which acquired the firm as a wholly owned subsidiary. The acquisition aims to enhance Yelp's service offerings by incorporating Hatch's technology into its operations. Hatch provides an advanced AI Customer Service Representative (CSR) platform designed to facilitate effective communication across various channels, including SMS, email, and voice.

The core offerings enable businesses to engage in revenue-driving conversations at scale with fully customized AI agents that are integrated with clients' existing lead sources and customer relationship management (CRM) systems. These AI CSRs are trained on specific business information, ensuring they can handle a wide range of customer inquiries and follow-ups with a high degree of accuracy. The platform serves diverse industries such as home services, healthcare, finance, and insurance, with clients ranging from small businesses to larger enterprises operating in North America, Europe, and Australia. By addressing common pain points such as missed calls and unresponsive leads, Hatch empowers users to improve customer engagement and optimize follow-up processes.

Hatch generates revenue through a subscription-based model, offering tiered pricing plans that allow clients to access its AI CSR services based on their specific needs and scale of operations. Clients typically engage with the platform via monthly or annual contracts, which provide access to features like real-time monitoring, campaign management, and performance reporting. The company’s service structure is B2B, primarily catering to businesses looking to enhance their customer interaction capabilities without the necessity of additional hires. The platform's significant impact is reflected in quantifiable metrics, with the company reporting an average of 80,000 conversations handled monthly, leading to an overall increase in customer conversion rates and revenue growth for its users.

The flagship product, the AI CSR, enables seamless integration with existing workflows, allowing businesses to utilize the technology without complex setups. In February 2026, Yelp acquired Hatch for USD 270. 000 mn, with the goal of incorporating Hatch's innovative customer service solutions as a wholly owned subsidiary. The acquisition will utilize part of Yelp's revolving credit facility for the cash transaction.

Moving forward, Hatch aims to expand its product offerings and enhance its AI capabilities, targeting new markets across North America and Europe by 2027.