Ginzi
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Ginzi - overview
Established
2021
Location
Tel Aviv, -, Israel
Primary Industry
Software
About
Based in Tel Aviv, Israel, and co-founded by Ben Jacobs and Kobi Agi in 2021, Ginzi. io Ltd. doing business as Ginzi operates as a software development company that provides AI (artificial intelligence) Assistant for Support Teams. In April 2024, the firm was acquired by Argmax, Inc.
, a portfolio company of General Catalyst Partners, from Jumpspeed Ventures, Fresh. Fund, and Atooro Fund. The company offers a platform, Ginzi, which is an AI-powered assistant designed to enhance support teams' efficiency and customer satisfaction. Ginzi by utilizing advanced AI technology analyzes past interactions and generates personalized responses to customer inquiries.
It offers two primary solutions: Agent Assist and Macro Craft. Agent Assist learns from support tickets and provides suggested answers for new incoming questions, while Macro Craft enables agents to personalize macros, reducing handling time and enhancing customer satisfaction. Ginzi focuses on improving key performance indicators (KPIs) such as cost per resolution, customer satisfaction (CSAT), resolution time, and first contact resolution rate.
Current Investors
Atooro Fund, Fresh.fund, Argmax, Inc.
Primary Industry
Software
Sub Industries
Software
Website
www.ginzi.io
Verticals
Artificial Intelligence
Company Stage
Add-on
Total Amount Raised
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