Genesys Cloud Services, Inc.

Based in Indiana, US, Genesys Cloud Services, Inc. is a software company founded in October 1990 by Gregory Shenkman and Alec Miloslavsky. The company started its international expansion in 1995 when it established a wholly-owned subsidiary in the UK, and subsequently, the following year it opened another one in Russia. It completed its IPO in June 1997 on the Nasdaq Stock Market under the ticker symbol "GCTI", raising USD 45 million at USD 18 per share.

Eventually, in January 2000, Alcatel took the company private for USD 1. 5 billion. After 12 years, in February 2012, the firm was then sold to Permira and Technology Crossover Ventures for USD 1. 5 billion.

As of September 2021, Genesys Cloud Services, Inc. has expanded approximately 100 countries with more than 5000 staff members, all working under the leadership of its CEO, Tony Bates. Genesys Cloud Services, Inc. primarily operates as a provider of software solutions for contact center companies.

The company utilizes artificial intelligence and automation for its chatbots and application integration software. It combines workforce management systems as well as providing cloud software security. Product offerings include Genesys Cloud CX, Genesys Multicloud CX, and Genesys DX. The company serves various industries including banking, government, healthcare, retail, and the insurance industry.

Genesys Cloud Services, Inc. 's revenue stream is recurring in nature. It offers subscription-based services that vary in price depending on the services needed. Its subscription packages include Genesys Cloud CX 1, which is offered at USD 75 per month, Genesys Cloud CX 2 at USD 110 per month, and Genesys Cloud CX 3 is offered at USD 140 per month.

In September 2021, Genesys Cloud Services, Inc. launched its first eLearning program that is aimed at employees of contact center companies. It offers soft skills necessary for delivering empathetic, personalized experiences in the digital world.