Genesys Cloud Services, Inc.
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Genesys Cloud Services, Inc. - overview
Established
1990
Location
Menlo Park, CA, US
Primary Industry
Software
About
Based in California, US, Genesys Cloud Services, Inc. is a software company founded in October 1990 by Gregory Shenkman and Alec Miloslavsky. The company started its international expansion in 1995 when it established a wholly owned subsidiary in the UK, and subsequently, the following year it opened another one in Russia. It completed its IPO in June 1997 on the Nasdaq Stock Market under the ticker symbol "GCTI", raising USD 45 million at USD 18 per share.
Eventually, in January 2000, Alcatel took the company private for USD 1. 5 billion. After 12 years, in February 2012, the firm was then sold to Permira and Technology Crossover Ventures for USD 1. 5 billion.
As of September 2021, Genesys Cloud Services, Inc. has expanded approximately 100 countries with more than 5000 staff members, all working under the leadership of its CEO, Tony Bates. Genesys provides an AI‑powered customer experience (CX) platform designed for large enterprises to orchestrate seamless, personalised interactions across every channel. Through its Genesys Cloud™ solutions, the company helps organisations connect customers, employees and data on a single, cloud‑native platform.
Native AI and automation enable intelligent virtual agents, real‑time journey optimisation, predictive routing and workforce engagement. The platform supports voice and digital channels, integrates across enterprise systems, and delivers analytics to continuously improve outcomes. Trusted by thousands of organisations globally, Genesys focuses on driving customer loyalty, operational efficiency and measurable business impact through human‑centric AI experiences. Genesys Cloud CX offers four annual pricing tiers tailored to enterprise needs.
CX 1 starts at USD 75 per user per month for voice contact centers, while CX 2 (USD 115) adds omnichannel capabilities with quality and compliance. CX 3 (USD 155) includes full workforce engagement management, and CX 4 (USD 240) delivers advanced AI‑driven experiences.
Current Investors
Coller Capital, Permira, BlackRock
Primary Industry
Software
Sub Industries
IT Infrastructure, Application Integration Software, Connectivity Software, Customer Relationship Management, Monitoring & Security Software
Website
www.genesys.com
Verticals
Artificial Intelligence, Cloud Computing, Cloud Computing
Company Stage
Mature
Total Amount Raised
Subscriber access only
Genesys Cloud Services, Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Growth | Announced | Genesys Cloud Services, Inc. | - | ||||||||
| Secondary Buyout | Completed | Genesys Cloud Services, Inc. | - | ||||||||
| Add-on, Trade Sale | Completed | Radarr Technologies Pte. Ltd | - | ||||||||
| Growth | Completed | Genesys Cloud Services, Inc. | - | ||||||||
| Add-on | Announced | Pointillist, Inc. | - |
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Genesys Cloud Services, Inc. - employee data
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