Freshworks Inc.
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Freshworks Inc. - overview
Established
2010
Location
San Mateo, CA, US
Primary Industry
Software
About
Based in California, US, and founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. , formerly known as Freshdesk Inc. , develops a suite of software-as-a-service (SaaS) platforms for customer support, customer communication, customer relationship management, IT service management, call center set-up, recruitment, marketing automation, contextual collaboration, and agile project management. In 2015, the company acquired video chat and co-browsing platforms 1CLICK.
io, Konotor, and Frilp. In January 2020, Freshworks Inc. raised USD 85 million co-led by Steadview Capital. As of September 2021, the company is operational in India, the United States, Europe, and Australia.
The company announced the pricing of its initial public offering in September 2021 under the symbol FRSH. The company's line of products includes customer experience software, including Freshdesk, Freshservice, Freshcaller, and Freshchat. The company also provides additional products such as Freshworks CRM which is used for sales and marketing teams, Freshservices which is used for IT services management, and Freshteam which is used for recruiting and onboarding employees. Freshworks Inc.
also offers Freddy AI, an AI engine to enrich the customer experience. The firm generates revenue by offering several subscription plans for various products on a yearly and monthly basis and reported a revenue of USD 168,928 as of June 2021. Freshworks plans to use its funds for working capital shortages, operational expenses, and other expenses.
Current Investors
Accel, Hong Shan, Tiger Global Management
Primary Industry
Software
Sub Industries
HR & Workforce Software, Customer Relationship Management, Application Integration Software
Website
www.freshworks.com
Verticals
Artificial Intelligence, Artificial Intelligence, Cloud Computing
Company Stage
Mature
Total Amount Raised
Subscriber access only
Freshworks Inc. - deals
| Deals Type | Deal Status | Target (s) | Deal Date | Investor(s) | Seller(s) | Deal size (Mn) | Enterprise value (Mn) | Post-money valuation (Mn) | EBITDA multiple (x) | Revenue multiple (x) | Lead partner (s) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Add-on, Trade Sale | Completed | Sage Expense Management | - | ||||||||
| Buyout | Completed | Freshworks Inc. | - | ||||||||
| Unspecified Exit | Completed | Freshworks Inc. | - |
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