Flip CX AI

Based in New York, US, and founded in 2018 by CEO Brian Schiff, CRO Sam Krut, and CTO Jacob Cooper, Flip CX AI, formerly known as RedRoute, Inc. is an operator of customer service voice assistant, which immediately greets everyone who calls to help brands deliver better customer service. In January 2026, Flip CX AI raised USD 20 million in series A funding co-led by new investors Next Coast Ventures and Ridge Ventures, with participation from another new investor Data Point Capital. Returning investors ScOp Venture Capital, Bullpen Capital, Forum Ventures and individual investors also participated in the round.

In the same year, the company was rebranded as Flip CX AI. Flip CX AI provides plug-and-play SaaS solutions to support small to large global companies by offering automated calls services. The company’s solutions include cutting-edge voice artificial intelligence, intelligent routing, risk call analytics, no operator available handling, and comprehensive configurations. In addition, Flip CX integrates its services with multiple tech stacks, including Shopify, Salesforce, Magento, Talkdesk, Aircall, Five9, Autocab, and more.

The company generates revenue through subscription of its product packages, which include eCommerce and retail (USD 1. 50 per automated call), transportation broker (USD 1 per automated call), and transportation provider (USD 0. 15 per automated call). The company will use the funding to advance product development and grow its engineering and go‑to‑market teams while expanding support across its core verticals.