Five9 Inc.
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Five9 Inc. - overview
Established
2001
Location
San Ramon, CA, US
Primary Industry
Software
About
Based in the US, Five9 Inc. is a leading provider of cloud contact center software, utilizing AI technology to enhance customer experience and optimize operational efficiency for businesses across various industries. Five9 Inc. , founded in 2001 in San Ramon, US, specializes in cloud contact center solutions.
The founders, Colby Clark and Donnell Toliver, transitioned to a focus on AI-driven services to meet evolving market demands. The company went public in April 2014, raising USD 70 mn through its IPO, which marked a significant shift in its operational scale. It has engaged in 14 investment deals over its history and has no known parent companies or subsidiaries. Five9 specializes in cloud contact center software, leveraging AI-powered solutions to enhance customer experience (CX) and streamline operations for businesses.
Its flagship product, Agentic CX, integrates AI Agents with human agents to provide personalized, seamless interactions throughout the customer journey. This platform addresses various use cases, including automating routine inquiries, improving agent efficiency, and enhancing customer satisfaction through hyper-personalized service. Five9's client base includes over 3,000 global customers across diverse sectors such as healthcare, financial services, and retail, with notable clients like Alaska Airlines and Central Bank. The company's offerings are marketed primarily in North America, Europe, and parts of the Asia-Pacific region, reflecting its broad geographical reach.
Five9 generated revenue of USD 1. 04 bn for the year 2024, with an EBITDA of USD 73. 09 mn. The company operates on a subscription-based model that provides clients ongoing access to its cloud contact center solutions, allowing for tailored service tiers based on specific customer engagement strategies.
Key services like Agentic CX and AI Agent Assist play a significant role in the company’s revenue stream, supporting enterprises in enhancing customer relations and operational efficiency. Five9 plans to leverage its recent IPO funding of USD 70 mn to enhance its product offerings, focusing on AI advancements and expanding its market presence. The company aims to launch new innovative features by 2025 and is targeting further penetration into the European and Asia-Pacific markets to accommodate rising demand. The first phase of this expansion is scheduled to begin in late 2024, with the goal of strengthening its global footprint and customer service capabilities.
Current Investors
Adams Street Partners, Aspenwood Ventures, Partech Partners
Primary Industry
Software
Sub Industries
Connectivity Software, Systems Management Software
Website
www.five9.com
Verticals
Cloud Computing
Company Stage
Mature
Total Amount Raised
Subscriber access only
Five9 Inc. - financials
| Fiscal Year Ended | Dec 31, 2014 | Dec 31, 2015 | Dec 31, 2016 | Dec 31, 2017 | Dec 31, 2018 | Dec 31, 2019 | Dec 31, 2020 | Dec 31, 2021 | Dec 31, 2022 | Dec 31, 2023 | Dec 31, 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue (USD) | 103,102,000 | 128,868,000 | 162,090,000 | 200,225,000 | 257,664,000 | 328,006,000 | 434,908,000 | 609,591,000 | - | - | - |
| % Revenue Growth (YoY) | - | 25.0% | 25.8% | 23.5% | 28.7% | 27.3% | 32.6% | 40.2% | - | - | - |
| EBITDA (USD) | (29,067,000) | (13,762,000) | 2,089,000 | 2,674,000 | 24,623,000 | 34,056,000 | 47,297,000 | 27,572,000 | - | - | - |
| Operating Income (USD) | (35,530,000) | (21,150,000) | (6,542,000) | (5,720,000) | 7,009,000 | 3,267,000 | (12,305,000) | (56,250,000) | - | - | - |
| Operating Margin | (34.5%) | (16.4%) | (4.0%) | (2.9%) | 2.7% | 1.0% | (2.8%) | (9.2%) | - | - | - |
| % EBITDA Margin | (28.2%) | (10.7%) | 1.3% | 1.3% | 9.6% | 10.4% | 10.9% | 4.5% | - | - | - |
| NET Income (USD) | (37,786,000) | (25,838,000) | (11,860,000) | (8,969,000) | (221,000) | (4,552,000) | (42,130,000) | (53,000,000) | - | - | - |
| % Net Margin | (36.6%) | (20.0%) | (7.3%) | (4.5%) | (0.1%) | (1.4%) | (9.7%) | (8.7%) | - | - | - |
Five9 Inc. - key contacts
| Name | Position | Start Date | End Date | Vcard | Bio | ||
|---|---|---|---|---|---|---|---|
| Board Member | BM |
BM Board Member
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